Sending mail causes following dump:

System Error
A system error has occurred.

If this problem persists - please notify your JIRA administrator of this problem.

If you are an administrator, please try submitting this problem via the Support Request Page

Else, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem
cut & paste the error and system information found below
attach the application server log file ( C:\WINDOWS\system32\atlassian-jira.log )

Cause:
java.lang.RuntimeException: Template not found for issue:SUP-95

Stack Trace: [hide]

java.lang.RuntimeException: Template not found for issue:SUP-95
at com.metainf.jira.plugin.emailissue.template.TemplateUtils.resolveTemplate(TemplateUtils.java:174)
at com.metainf.jira.plugin.emailissue.template.TemplateUtils.getEmailTemplateContent(TemplateUtils.java:88)
at com.metainf.jira.plugin.emailissue.action.EmailBuilderImpl.buildEmail(EmailBuilderImpl.java:144)
at com.metainf.jira.plugin.emailissue.action.EmailBuilderImpl.buildAndSendEmail(EmailBuilderImpl.java:99)
at com.metainf.jira.plugin.emailissue.action.EmailThisIssue.doExecute(EmailThisIssue.java:183)
at webwork.action.ActionSupport.execute(ActionSupport.java:153)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:211)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:114)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:110)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:89)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:619)

Referer URL: http://172.23.62.107:8080/secure/com.metainf.jira.plugin.emailissue.action.EmailThisIssue!view.jspa?id=10255

Build Information:
Uptime: N/A
Edition: Enterprise
Version: 3.12.1
Build Number: 299
Atlassian Partner: null
Installation Type: Standalone
Server ID: A7PM-E2Q9-7CX7-J8O6

Server Information:
Application Server: Apache Tomcat/5.5.20
Servlet Version: 2.4

File Paths:
Location of entityengine.xml: file:/C:/Program%20Files/JIRA-Enterprise-3.12.1/atlassian-jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log: C:\WINDOWS\system32\atlassian-jira.log

Memory Information:
Total Memory: 126 MB
Free Memory: 80 MB
Used Memory: 46 MB

System Information:
System Date: Freitag, 28 Mrz 2008
System Time: 10:10:02
Current Working Directory: C:\WINDOWS\system32
Java Version: 1.6.0_03
Java Vendor: Sun Microsystems Inc.
JVM Version: 1.0
JVM Vendor: Sun Microsystems Inc.
JVM Implementation Version: 1.6.0_03-b05
Java Runtime: Java(TM) SE Runtime Environment
Java VM: Java HotSpot(TM) Server VM
User Name: SYSTEM
User Timezone: Europe/Berlin
User Locale: Deutsch (Schweiz)
System Encoding: Cp1252
Operating System: Windows 2003 5.2
OS Architecture: x86
Application Server Container:
Database type: mssql
Database JNDI address: java:comp/env/jdbc/JiraDS
Database URL: Hidden
Database version: 09.00.1399
Database driver: jTDS Type 4 JDBC Driver for MS SQL Server and Sybase 1.2.2
External user management: aus

Language Info:
Installed Languages: Chinesisch (China)
Chinesisch (Taiwan)
Deutsch (Deutschland)
Deutsch (Schweiz)
Dänisch (Dänemark)
Englisch (UK)
Französisch (Frankreich)
Italienisch (Italien)
Niederländisch (Belgien)
Norwegisch (Norwegen)
Polnisch (Polen)
Portugiesisch (Brasilien)
Russisch (Russland)
Slowakisch (Slowakei)
Spanisch (Spanien)
Tschechisch (Tschechische Republik)
Türkisch (Türkei)
Ungarisch (Ungarn)
Default Language: Deutsch (Schweiz) - System Default

Request Information:

• Request URL: http://172.23.62.107:8080/500page.jsp
• Scheme: http
• Server: 172.23.62.107
• Port: 8080
• URI: /500page.jsp
• Context Path:
• - Servlet Path: /500page.jsp
• - Path Info: null
• - Query String:

Request Attributes

• javax.servlet.forward.request_uri : /secure/com.metainf.jira.plugin.emailissue.action.EmailThisIssue.jspa
• javax.servlet.forward.context_path :
• javax.servlet.forward.servlet_path : /secure/com.metainf.jira.plugin.emailissue.action.EmailThisIssue.jspa
• javax.servlet.forward.path_info : /500page.jsp
• os_securityfilter_already_filtered : true
• jira.webwork.cleanup : false
• atlassian.core.seraph.original.url : /secure/com.metainf.jira.plugin.emailissue.action.EmailThisIssue.jspa
• javax.servlet.error.status_code : 500
• javax.servlet.error.servlet_name : action
• com.atlassian.gzipfilter.GzipFilter_already_filtered : true
• com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
• loginfilter.already.filtered : true
• jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@9c393d
• com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
• javax.servlet.error.message :
• webwork.result : Value stack =========== ===========
• _sitemesh_filterapplied : true
• com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
• javax.servlet.error.exception : javax.servlet.ServletException: Template not found for issue:SUP-95
• javax.servlet.error.request_uri : /secure/com.metainf.jira.plugin.emailissue.action.EmailThisIssue.jspa

Request Logging
0 log statements generated by this request:

Listeners

• GreenHopper Listener (com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer)
• Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
• Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
• Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

• Backup Service (com.atlassian.jira.service.services.export.ExportService)
• Delay: 720 Minuten
• USEZIP: Zip
• DIR_NAME: C:\Data\Jira\Backup
• Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
• Delay: 1 Minuten
• VCS Update Service (com.atlassian.jira.service.services.vcs.VcsService)
• Delay: 1 Minuten
• test (com.atlassian.jira.service.services.pop.PopService)
• Delay: 1 Minuten

Plugins

• Admin Menu Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Browse Project Operations Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Calendar 1.6 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Custom Field Types & Searchers 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Email Issue Plugin 1.0 - Plugin by META-INF Ltd
• Enabled
• FishEye Plugin 1.1.2 - Plugin by Atlassian Software Systems
• Enabled
• Graphical Project Gantt Chart 0.7 - Plugin by Atlassian
• Enabled
• GreenHopper 2.3.1-EAP-jira310 - Plugin by Pyxis-Technologies inc.
• Enabled
• Issue Operations Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Issue Views Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• JIRA Footer 1.0 - Plugin by Atlassian Software Systems
• Enabled
• JIRA Suite Utilities 0.6.2 - Plugin by Quadratica SRL
• Enabled
• Links Hierarchy Reports 0.7.2 - Plugin by Pyxis technologies inc.
• Enabled
• Portlets Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Preset Filters Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Project Panels Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Project Role Actors Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• RPC JIRA Plugin 3.11 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Renderer Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Reports Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• The Connector for Microsoft Project 1.0 - Plugin by Ecliptic Technologies, Inc.
• Enabled
• Top Navigation Bar 1.0 - Plugin by Atlassian Software Systems
• Enabled
• User Navigation Bar Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• User Profile Links 1.0 - Plugin by Atlassian Software Systems
• Enabled
• View Project Operations Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Web Resources Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Webwork Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Workflow Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled