I would like to add some carriage return line feeds (CRLF) to the format of the JIRA comment generated when a JETI operation is performed and I am having some difficulty. My users would prefer the format to separate the parts of the email comment (Receipients, subject, attachments, body) on separate lines. I located the email-this-issue-comment.vm template in the \web-inf\classes\templates\email\text\includes folder. I edited the file to space out the different email objects. This did not make a diffence. I thought that vm templates reflected the spaces and line feeds between the objects. Do I need to us something like html &nbsp? Is the sub-directory above the correct placement? Do I need to extract the wiki version of the file I see in the Jar file? I added the file I attempted to change as an attachement. Thanks.