[#SFDC-23] Can not able to connect to salesforce from JIRA behind firewall

JIRA/Confluence Salesforce Plugin (CustomWare)

Can not able to connect to salesforce from JIRA behind firewall

Created: 19/Aug/08 01:59 AM Updated: 05/May/09 09:07 PM

Component/s:

JIRA, JIRA - SDFC Account CustomField Type, JIRA - SDFC Case CustomField Type, JIRA - SDFC Contact CustomField Type, JIRA - SDFC Lead CustomField Type, JIRA - SDFC Opportunity CustomField Type, JIRA - SDFC Product CustomField Type, JIRA - SDFC Solution CustomField Type, SFDC - S-Force Control

Affects Version/s:

2.0

Fix Version/s:

None

Time Tracking:

Not Specified

Environment:

Tomcat 5.5; postgresql

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Description

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My JIRA server is behind corporate firewall; I connect to internet using proxy server.

I am trying to evaluate JIRA plugin but it doesn't seems to be working and my suspicion is that it is not able to bypass proxy server in between to connect to our salesforce server which is not in our domain.

Connection Status: Error: ( Customware-CRM-plugin ) - Error message from Salesforce.com : ; nested exception is: java.net.ConnectException: Connection refused: connect

This is what I get when I am trying to save the connection

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Vishwajeet Singh added a comment - 19/Aug/08 02:02 AM

I have sent atleast 4-5 mails to customware support without any updates.

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Dominic Lovell added a comment - 19/Aug/08 02:32 AM - edited

Hi Vishwajeet,

Apologies for the lack of email correspondence, I will follow up with our support team. The issue you are having here is that java needs to be aware of your proxy details. This means you need to start up JIRA and pass in the proxy settings to the JVM.

For example in Tomcat you have two options:

Append these properties to the catalina.properties file in Tomcat: ${TOMCAT_HOME}/conf/catalina.properties file:

http.proxyHost=yourProxyURL
http.proxyPort=yourProxyPort
http.proxyUser=yourUserName
http.proxyPassword=yourPassword

Alternatively you can change the ${TOMCAT_HOME}//bin/catalina.bat (or catalina.sh for Unix) file:

set JAVA_OPTS=%JAVA_OPTS% -Dhttp.proxyHost=yourProxyURL -Dhttp.proxyPort=yourProxyPort -Dhttp.proxyUser=yourUserName -Dhttp.proxyPassword=yourPassword

Then you will need to restart your Tomcat instance.

Thank you,

Dominic