A new tip of the week comes to us from Todd, who wants to remind us that valuable log files can be obliterated during some events. Be sure to keep them safe!
Todd says it best:
Sometimes incidents get resolved without us really understanding the root cause, and sometimes this is because one or more recovery steps (say rolling back to a snapshot) obliterates a necessary JIRA log file that we could have used in root-cause analysis. Consider porting your JIRA log into a tool like Splunk. It has helped me avoid that sinking feeling when you realize your logs are gone (a few times!).
An answer to this is found at Atlassian Answers, including step-by-step instructions, but we're interested in hearing your best strategy in the comments. See you next week!
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