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Partner API (PAPI) is a suite of APIs that are/will be created to provide solution partners programmatic access to their data (catalog, accounts, customer entitlements, subscriptions, quotes, orders, invoices, etc.). Additionally, the APIs help partners integrate their existing CRM (Salesforce) or custom applications with Atlassian-managed data.
In the current systems, there's no public API that Atlassian supports. Some of the partners have adopted the data provided for UI and integrated their system programmatically. The data is consumed by partners using API, web scraping, and PDF data extraction-based models. With the Atlassian system, migration from the hosted account management system (HAMS) to Commerce Cloud Platform (CCP) caused a more significant impact on the existing integrations and, with that, the ability to better serve their customers.
The vision is to build these APIs to:
The strategy we plan to use for PAPI is to onboard partners to some of the existing integrations, as well as provide us with a launch pad for building new capabilities and progressively rolling out future APIs based on requirement and future demands.
The strategy is primarily built on the Engage → Enhance → Evolve model.
The current strategy is to enable Partners to:
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