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Partner API (PAPI) is a suite of APIs that are/will be created to provide Solution Partners and Resellers programmatic access to their data (catalog, accounts, customer entitlements, subscriptions, quotes, orders, invoices, etc.) Additionally, the APIs help partners integrate their existing CRM (Salesforce) or custom applications with Atlassian-managed data.
In the legacy billing system there's no public API that Atlassian supports, and our partners have adopted a workaround with data provided from the UI to integrate their system programmatically. This data is consumed by partners using a variety of techniques including APIs, web scraping, and PDF data extraction. The system migration from the legacy system to the cloud billing engine caused a significant impact on these existing integrations. With our new APIs, partners can more quickly and efficiently consume their data and gain the ability to better serve their customers through more strategic integration with the cloud billing engine.
The vision is to build these APIs to:
The strategy we plan to use for PAPI is to onboard partners to some of the existing integrations, as well as provide us with a launch pad for building new capabilities and progressively rolling out future APIs based on requirement and future demands.
The strategy is primarily built on the Engage → Enhance → Evolve model.
The current strategy is to enable Partners to:
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