Last updated Sep 11, 2024

Support

Troubleshooting

Before reaching out for additional support, we encourage you to utilize the comprehensive troubleshooting guide and dashboards available within this documentation. These resources provide detailed insights and initial troubleshooting steps for various DROID processes.

Engaging with data producers

If your investigation points to an issue caused by data producers, please refer to the DROID Registry to locate and contact the responsible producer for further troubleshooting. The registry contains all necessary contact information and is an essential step in resolving producer-related anomalies.

Additional support

Should your troubleshooting efforts indicate that the issue is not related to data producers, or if you require further assistance, our team is here to help. You can reach out to us using the resources provided below.

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