Sales and evaluations reports for paid via Atlassian listings

What kind of data do I get about my sales?

You can access data about your sales and customers in several forms—we provide a comprehensive vendor dashboard in your Manage Vendor screen the Atlassian Marketplace, or you can access the same data directly with our sales report REST API.

We also provide a license report to you as a vendor. This report shows information about users who obtain a license for your add-on.

Read more about sales and license reports.

Are Atlassian-provided sales reports up-to-date?

These reports might be behind real time by as much as 24 hours, and in some cases licensing information may appear before sales data. Contact Marketplace Support if the information doesn't appear after 24 hours.

Do I see customer data?

Yep! Our end-user license agreement (EULA) specifies that we can provide you customer data as a third-party vendor. You'll see each customer differentiated by their unique email address.

What if I want access to more data about add-on purchases?

If you'd like to collect more data about add-on purchases, you can contact customers directly via their email addresses. Otherwise, all information collected during transactions is already reported to you via the sales report.

What kind of data do I get about my evaluations?

You can access data about your evaluations and leads in several forms – we provide a comprehensive vendor dashboard in your Manage vendor account screen the Atlassian Marketplace, or you can access the same data directly with our sales report REST API.

How long are evaluations? 

Marketplace evaluation licenses for both Server and Cloud customers are 30 days minimum. Certain conditions may cause an evaluation to run longer:

  • Server and Data Center customers may generate additional evaluation license keys if needed for longer decision and purchasing processes. While not difficult, this function is not advertised and is normally directed by Atlassian customer advocates.
  • Cloud customers receive a minimum of 30 days evaluation license provisioned to their account. Each account has a billing cycle date, for example the 1st day of each month. If a customer starts an eval on the 15th day of a month, their evaluation will run until the 1st day of the second month in order to give that customer at least 30 days evaluation. In this way, Cloud evaluation licenses can be anywhere from 30 days to 60 days in length.

What happens when an evaluation license ends?

The add-on's license enforcement mechanism engages and the add-on becomes invalid. (As the add-on vendor, you determine how the add-on functions in response to an invalid evaluation license).

Read more here: Licensing and paid via Atlassian listings

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