Why can't I change my add-on's Payment model?
When trying to change the Payment model for an existing add-on the following message is displayed in the UI:
You can't alter the Payment model for existing add-ons in the following scenarios:
Paid via Atlassian → Paid via Vendor
Paid via Atlassian → Free
Free → Paid via Atlassian
Paid via Vendor → Paid via Atlassian
It is only possible to change the Payment model in the following situations:
Free → Paid via Vendor
Paid via Vendor → Free
In order to change the Payment model for an existing add-on (bar the 2 situations listed above) you'll need to release a new version with this change in place.
Also note if the add-on is transitioning to Paid via Atlassian then you must ensure that the required licensing parameters are added:
For Server add-ons:
For details on this please refer to:
For Connect add-ons:
For further details on this please refer to: