Connect security enables us to protect customer data from unauthorised access and from malicious or accidental changes, thus allowing administrators to install and evaluate add-ons, and users to leverage installed add-ons in a secure manner.

Connect's security goals are to

  • identify add-ons,
  • work out what each add-on can do,
  • accept allowed actions with minimal friction,
  • clearly reject disallowed actions,
  • help administrators installing add-ons understand what the add-ons can do

There are two main branches of security, authentication and authorisation, with authorisation further divided into static and run-time authorisation.


Authentication tells the product the identity of the add-on and is the basis of all other security. On each incoming API request the identity of the add-on is established, with requests that do not contain authentication information being treated as anonymous.

Read more details in our authentication documentation.


Now that the add-on sending each incoming request has been identified we need to work out if the add-on is allowed to make this request, allowing authorised actions and rejecting unauthorised actions. We want to help administrators installing add-ons to understand what each add-on can do and also allow them to arbitrarily limit the potential actions of individual add-ons.

Static Authorisation: Scopes

An add-on must declare the maximum set of actions that it may perform: read, write, etc. This security level is enforced by Connect and cannot be bypassed by add-on implementations. Therefore administrators can be assured that the add-ons with "read" permission can only read data and not modify it, and that add-ons with "write" permission cannot delete data, etc.

Add-on vendors cannot possibly know about the myriad product instances into which the add-on may be installed, so they need a way of statically specifying the maximum set of actions that their add-on may perform. This is expressed in the scopes in the add-on descriptor and is presented to the administrator during installation.

Read more details in our scopes documentation.

Run-time Authorisation: Add-on Users

Every incoming server-to-server request from a Connect add-on is assigned the add-on's user and authorisation proceeds as normal from that point onwards, with the add-on user's permissions limiting what API features the incoming requests may target. Add-ons are not told which user they are assigned and do not need to specify it: it is automatically mapped from the identity of the add-on itself.

In some situations, the configuration of permission or issue security schemes in JIRA Cloud by an administrator can cause an add-on user not to have permission to make a request. In JIRA Cloud, Atlassian Connect will automatically attempt to resolve these errors each time an add-on is updated.

In-browser requests (such as those using the Request JavaScript API module) are assigned the current user in the browser.

Combining Static and Run-time Authorisation

The set of actions that an add-on is capable of performing is the intersection of the static scopes and the permissions of the user assigned to the request. It is entirely possible that any request may be rejected because the assigned user lacks the necessary permission, so the add-on should always defensively detect HTTP 403 forbidden responses from the product and, if possible, display an appropriate message to the user.

Road Map

Currently, the set of actions that an add-on is capable of performing is limited to the intersection of its scopes and the add-on user's permissions (for server-to-server) or to the intersection of its scopes and the in-browser user's permissions (for in-browser requests).

We will ultimately move to a model that additionally respects the add-on user's permissions on in-browser requests and helps add-ons to be good citizens in server-to-server requests by allowing add-ons to specify the user on whose behalf they are acting (if acting on behalf of a specific user, which will not always be the case in server-to-server requests).

The set of allowed actions will then be limited to the intersection of the add-on's scopes, the add-on user's permissions and (if there is a context user) the context user's permissions.