This resource represents the contract to create/acknowledge/close/add note actions of alerts in Jira Service Management. API key is the basic authentication method used by the integration event APIs. Hence, use API keys in your integration events instead of API tokens.
The endpoint allows users to programmatically generate alerts with customized parameters. It integrates with existing systems to transform raw data into actionable alerts, ensuring timely notifications.
string
RequiredMessage
RequiredAlias
Description
array<Responder>
array<VisibleTo>
array<string>
array<string>
ExtraProperties
Entity
Source
Returned if the request validation is successful.
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curl --request POST \
--url 'https://api.atlassian.com/jsm/ops/integration/v2/alerts' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"message": "The CPU usage on Server XYZ has exceeded 80% for over 5 minutes.",
"alias": "DatabaseConnectionFailure_DatabaseServer1",
"description": "The alert is triggered due to the high CPU usage on Server XYZ. The CPU usage has consistently been above 80% for more than 5 minutes which could potentially lead to server slowdown or even a crash. Suggested action is to investigate the processes consuming high CPU and optimize or terminate them as needed. If the issue persists, consider upgrading the server resources.",
"responders": [
{
"id": "4513b7ea-3b91-438f-b7e4-e3e54af9147c",
"type": "team"
},
{
"id": "bb4d9938-c3c2-455d-aaab-727aa701c0d8",
"type": "user"
},
{
"id": "aee8a0de-c80f-4515-a232-501c0bc9d715",
"type": "escalation"
},
{
"id": "80564037-1984-4f38-b98e-8a1f662df552",
"type": "schedule"
}
],
"visibleTo": [
{
"id": "4513b7ea-3b91-438f-b7e4-e3e54af9147c",
"type": "team"
},
{
"id": "bb4d9938-c3c2-455d-aaab-727aa701c0d8",
"type": "user"
}
],
"actions": [
"RestartServer"
],
"tags": [
"OverwriteQuietHours",
"Critical"
],
"details": {
"backend": false,
"browser": "Firefox 113.0",
"browser.name": "Firefox",
"bundler": "parcel@2.10.3",
"environment": "production"
},
"entity": "DatabaseServer1",
"source": "DBMonitoringTool",
"priority": "P1",
"user": "John Smith",
"note": "This server has experienced high CPU usage multiple times in the past week. A server upgrade has been recommended to prevent future occurrences."
}'1
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{
"result": "Request will be processed",
"requestId": "d383c6e9-b1e7-4b59-9c35-72f1a2187777",
"took": 0.195
}This endpoint is used to acknowledge an existing alert. Acknowledging an alert indicates that it has been received and is being acted upon, preventing duplicate efforts and coordinating response actions.
string
Requiredstring
Requiredstring
Source
string
Returned if the request validation is successful.
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curl --request POST \
--url 'https://api.atlassian.com/jsm/ops/integration/v2/alerts/{id}/acknowledge' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"user": "John Smith",
"source": "DBMonitoringTool",
"note": "Action executed via script."
}'1
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{
"result": "Request will be processed",
"requestId": "d383c6e9-b1e7-4b59-9c35-72f1a2187777",
"took": 0.195
}This endpoint is used to close an existing alert. Closing an alert indicates that the issue has been resolved and no further action is necessary. This operation is essential for maintaining an accurate overview of the operational status and for ensuring that only active, unresolved issues remain open.
string
Requiredstring
Requiredstring
Source
string
Returned if the request validation is successful.
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curl --request POST \
--url 'https://api.atlassian.com/jsm/ops/integration/v2/alerts/{id}/close' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"user": "John Smith",
"source": "DBMonitoringTool",
"note": "Action executed via script."
}'1
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{
"result": "Request will be processed",
"requestId": "d383c6e9-b1e7-4b59-9c35-72f1a2187777",
"took": 0.195
}This endpoint is used to add a note to an existing alert.
string
Requiredstring
Requiredstring
Source
string
Returned if the request validation is successful.
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curl --request POST \
--url 'https://api.atlassian.com/jsm/ops/integration/v2/alerts/{id}/notes' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"user": "John Smith",
"source": "DBMonitoringTool",
"note": "Action executed via script."
}'1
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{
"result": "Request will be processed",
"requestId": "d383c6e9-b1e7-4b59-9c35-72f1a2187777",
"took": 0.195
}Rate this page: