CSM extends Jira Service Management for external-facing customer support. It surfaces customer records, organizations, channels, and support-specific linked entities.

Customers

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twg csm customer get <id> --source customer360
twg csm customer query --name "Acme"
twg csm customer query --email "contact@acme.com"

Organizations

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twg csm organization get <id>
twg csm organization query --name "Acme Corp"

Channels

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twg csm channel query-by-client-name --client-name "support"

Support context

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twg csm context get <id>

Navigate deeper

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twg csm --help
twg csm customer --help
twg csm organization --help
twg csm channel --help
twg csm context --help