Jira Service Management (JSM)

JSM surfaces help centers, portals, request types, conversations, knowledge base resources, services, and incidents.

Help centers and portals

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twg jsm help-center query --cloud-id <cloud-id>
twg jsm portal query --cloud-id <cloud-id>
twg jsm request-type query --cloud-id <cloud-id>

Help articles

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twg jsm help-article query --cloud-id <cloud-id> --query-term "password reset"
twg jsm help-article query --cloud-id <cloud-id> --query-term "VPN"
twg jsm support-site-article query --cloud-id <cloud-id>

Conversations

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twg jsm conversation get <id>
twg jsm conversation query --cloud-id <cloud-id>

Knowledge base

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twg jsm knowledge-base query --cloud-id <cloud-id>
twg jsm knowledge-article query --cloud-id <cloud-id> --query-term "onboarding"
twg jsm knowledge-capability query --cloud-id <cloud-id>
twg jsm knowledge-permission query --cloud-id <cloud-id>
twg jsm linked-source query --cloud-id <cloud-id>

Queues

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twg jsm queue query --cloud-id <cloud-id>

Services and incidents

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twg jsm service query --cloud-id <cloud-id>
twg jsm incident get TIP-1 --site <site>
twg jsm incident query --cloud-id <cloud-id>
twg jsm service-tier query --cloud-id <cloud-id>

Navigate deeper

Run --help at any level to explore subcommands:

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twg jsm --help
twg jsm help-center --help
twg jsm request-type --help
twg jsm conversation --help
twg jsm service --help
twg jsm incident --help
twg jsm knowledge-base --help
twg jsm queue --help