Customer Service Management

You can extend Atlassian’s Customer Service Management app (CSM) to better understand and serve your customers with APIs.

Use the CSM APIs to programmatically manage:

• Customers: Create and update customer accounts and detailed profiles
• Organizations: Model complex customer structures and hierarchies, with their own detailed profiles
• Products: Define your product catalog and offerings
• Entitlements: Track which customers and organizations own or have access to which products, including custom detail fields

Key Features

Rich Customer Context

Go beyond basic contact information. Store and retrieve custom detail fields to give your agents a complete 360-degree view of the customer directly within Jira issues.

Product & Entitlement Management

Model your business relationships by linking customers to the specific products and services they use.

Bulk Operations

Efficiently sync data from external CRMs and databases with high-performance asynchronous bulk APIs.

Popular Guides

• API Quick Start: Get up and running with the CSM APIs in minutes.
• Integration Guide: Learn the best strategies for bringing your customer data into Atlassian.
• Bulk APIs Guide: Master high-volume data synchronization.
• HubSpot Integration: Learn how to sync your data from HubSpot CRM contacts.
• Zendesk Integration: Learn how to sync your data from Zendesk's CRM.
• Salesforce Integration: Learn how to sync your data from Salesforce CRM.

Reference

• REST API Reference: Detailed documentation for every endpoint.
• Bulk API Reference: Specifics for asynchronous bulk operations.