This page includes release notes and updates for the Customer Service Management REST API. Use this page to keep track of upcoming changes, deprecation notices, new features, and feature updates.
Jira Administrators can now control which users can edit detail field values. Permission settings that Jira Administrators apply in the Manage Details UI for organizations, customers and entitlements will be enforced in the APIs as well.
The default permissions will allow Agent Users to edit fields. When a Jira Administrator sets a detail field edit capability to Admin Only, then Agent Users will receive a permissions error response when trying to update such a field value via the API.
We're announcing new IP ranges that will soon be available for requests from external clients, such as browsers and API integrations:
13.35.248.0/24
13.227.180.0/24
13.227.213.0/24
These ranges won't be used to make outgoing connections from Atlassian Cloud to remote systems, for example, webhooks.
To prepare for this change, update your firewalls and other security measures to allow connections to the new IP ranges.
For more information, see IP addresses and domains for Atlassian Cloud products, which includes instructions on how to receive notifications of changes, as well as links to machine-readable lists of our IP ranges.
We've released new APIs that allow you to manage (create, read, edit, delete) detail fields for organizations, customers and entitlements. We’ve also added APIs for managing products and entitlements.
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