Last updated Oct 25, 2023


About Customer Service Management

Customer Service Management (CSM) in Jira Service Management Cloud aims to provide customer support solutions for digital-first businesses. It is designed to connect customer service teams with development and operations teams under the same product and platform.

What is a REST API?

A REST API is a service that runs on a host system. It allows a user to configure their computer to communicate directly with that host system so that user can connect their computer to the host and perform actions programmatically instead of using the standard graphical user interface.

REST APIs use the standard HTTP protocol, found in web browsers, along with an information framework called REST that describes how the information will be formatted and what tasks can be completed.

Information is changed or retrieved using a “call” that passes a command to the host system. The call tells the host system what information to change and often includes authentication information to keep the data secure. To learn more about REST APIs you have access to, see Reference.

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