Last updated Jan 3, 2024

Launch your team operations

The robust features of Jira Service Management's operations are accessed and managed through each team's operations. However, it's important to note that IT operations management may not be a necessity for every team. Therefore, to start utilizing the alerting features and commence with IT operations management, a product admin or a team member must manually launch these features.

To launch your team’s operations:

  1. Navigate to the top of your screen and click on Teams.
  2. Choose your team and scroll down to Operations.
  3. Click on Get started.
  4. Carefully read through the instructions provided and then click Next.
  5. Review your team members and assign admins who will manage the operations configurations. Note that non-admin team members will not have the ability to manage on-call schedules, set integrations, and perform other admin activities, but they will still have access to view the details of their operations. Once you've completed this step, click on Next.
  6. If there are team members who don't have access to Jira Service Management, you can grant them access by selecting them from the list and clicking on Confirm. If this step is not applicable to your team, simply click Skip this.
  7. Congratulations! You've successfully launched your team's operations. You now have access to all alerting features and will be redirected to your team's operations dashboard. You can always visit your team’s operations from your team detail page.

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