Escalation policies can be used to notify multiple users/teams/schedules in order till the alert is acknowledged by someone. This resource represents the contract to create/update/delete/get of escalations in Jira Service Management.
Lists all escalations under given team. It optionally takes two parameters - offset and size.
read:ops-config:jira-service-managementstring
Requiredinteger
integer
Returned if the request is successful.
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curl --request GET \
--url 'https://api.atlassian.com/jsm/ops/api/{cloudId}/v1/teams/{teamId}/escalations' \
--user 'email@example.com:<api_token>' \
--header 'Accept: application/json'1
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{
"values": [
{
"id": "69291859-ed73-4396-8b74-c61a3c810cdf",
"name": "FE Daily On-call Escalation",
"description": "Your primary responsibilities include handling unexpected incidents that impact the functionality or performance of the frontend",
"rules": [
{
"condition": "if-not-acked",
"notifyType": "default",
"delay": 5,
"recipient": {
"id": "f0f07a3d-bde8-4b2a-8d3e-f97020a51e32",
"type": "team"
}
}
],
"enabled": true,
"repeat": {
"waitInterval": 10,
"count": 5,
"resetRecipientStates": true,
"closeAlertAfterAll": true
}
}
],
"links": {
"next": "/v1/teams/77b933c9-92bb-46e7-a73c-764b8d7c3c25/escalations?offset=10&size=5"
}
}Creates an escalation with the given properties.
read:ops-config:jira-service-managementwrite:ops-config:jira-service-managementstring
Requiredstring
Requiredstring
array<EscalationRule>
Requiredboolean
EscalationRepeat
Returned if the request is successful.
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curl --request POST \
--url 'https://api.atlassian.com/jsm/ops/api/{cloudId}/v1/teams/{teamId}/escalations' \
--user 'email@example.com:<api_token>' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"name": "FE Daily On-call Escalation",
"description": "",
"rules": [
{
"condition": "if-not-acked",
"notifyType": "default",
"delay": 5,
"recipient": {
"id": "f0f07a3d-bde8-4b2a-8d3e-f97020a51e32",
"type": "team"
}
}
],
"enabled": true,
"repeat": {
"waitInterval": 10,
"count": 5,
"resetRecipientStates": true,
"closeAlertAfterAll": true
}
}'1
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{
"id": "69291859-ed73-4396-8b74-c61a3c810cdf",
"name": "FE Daily On-call Escalation",
"description": "Your primary responsibilities include handling unexpected incidents that impact the functionality or performance of the frontend",
"rules": [
{
"condition": "if-not-acked",
"notifyType": "default",
"delay": 5,
"recipient": {
"id": "f0f07a3d-bde8-4b2a-8d3e-f97020a51e32",
"type": "team"
}
}
],
"enabled": true,
"repeat": {
"waitInterval": 10,
"count": 5,
"resetRecipientStates": true,
"closeAlertAfterAll": true
}
}Gets an escalation with given id in the request.
read:ops-config:jira-service-managementstring
Requiredstring
RequiredReturned if the request is successful.
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curl --request GET \
--url 'https://api.atlassian.com/jsm/ops/api/{cloudId}/v1/teams/{teamId}/escalations/{id}' \
--user 'email@example.com:<api_token>' \
--header 'Accept: application/json'1
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{
"id": "69291859-ed73-4396-8b74-c61a3c810cdf",
"name": "FE Daily On-call Escalation",
"description": "Your primary responsibilities include handling unexpected incidents that impact the functionality or performance of the frontend",
"rules": [
{
"condition": "if-not-acked",
"notifyType": "default",
"delay": 5,
"recipient": {
"id": "f0f07a3d-bde8-4b2a-8d3e-f97020a51e32",
"type": "team"
}
}
],
"enabled": true,
"repeat": {
"waitInterval": 10,
"count": 5,
"resetRecipientStates": true,
"closeAlertAfterAll": true
}
}Deletes an escalation with given id in the request.
read:ops-config:jira-service-managementdelete:ops-config:jira-service-managementstring
Requiredstring
RequiredReturned if the request is successful
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curl --request DELETE \
--url 'https://api.atlassian.com/jsm/ops/api/{cloudId}/v1/teams/{teamId}/escalations/{id}' \
--user 'email@example.com:<api_token>'Updates an escalation with given id in the request.
read:ops-config:jira-service-managementwrite:ops-config:jira-service-managementstring
Requiredstring
Requiredstring
string
array<EscalationRule>
boolean
EscalationRepeat
Returned if the request is successful.
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curl --request PATCH \
--url 'https://api.atlassian.com/jsm/ops/api/{cloudId}/v1/teams/{teamId}/escalations/{id}' \
--user 'email@example.com:<api_token>' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"name": "FE Daily On-call Escalation",
"description": "",
"rules": [
{
"condition": "if-not-acked",
"notifyType": "default",
"delay": 5,
"recipient": {
"id": "f0f07a3d-bde8-4b2a-8d3e-f97020a51e32",
"type": "team"
}
}
],
"enabled": true,
"repeat": {
"waitInterval": 10,
"count": 5,
"resetRecipientStates": true,
"closeAlertAfterAll": true
}
}'1
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{
"id": "69291859-ed73-4396-8b74-c61a3c810cdf",
"name": "FE Daily On-call Escalation",
"description": "Your primary responsibilities include handling unexpected incidents that impact the functionality or performance of the frontend",
"rules": [
{
"condition": "if-not-acked",
"notifyType": "default",
"delay": 5,
"recipient": {
"id": "f0f07a3d-bde8-4b2a-8d3e-f97020a51e32",
"type": "team"
}
}
],
"enabled": true,
"repeat": {
"waitInterval": 10,
"count": 5,
"resetRecipientStates": true,
"closeAlertAfterAll": true
}
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