Returns all comments on a customer request, for a given request Id/key.
Permissions:
Only comments that the calling user can see are returned.
string
Requiredstring
string
number
number
Returns the requested comments, at the specified page of the results.
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curl --request GET \
--url 'http://{baseurl}/rest/servicedeskapi/request/{issueIdOrKey}/comment' \
--user 'email@example.com:<api_token>' \
--header 'Accept: application/json'1
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{
"_expands": [
"<string>"
],
"size": 1,
"start": 0,
"limit": 50,
"isLastPage": true,
"_links": {
"base": "<string>",
"context": "<string>",
"next": "<string>",
"prev": "<string>",
"self": "<string>"
},
"values": [
{
"id": "<string>",
"body": "<string>",
"public": true,
"author": {
"name": "<string>",
"key": "<string>",
"emailAddress": "<string>",
"displayName": "<string>",
"active": true,
"timeZone": "<string>",
"_links": {}
},
"created": {
"iso8601": "<string>",
"jira": "<string>",
"friendly": "<string>",
"epochMillis": 2154
},
"_links": {
"self": "<string>"
}
}
]
}Add a public or internal comment on an existing customer request. The currently logged-in user will be the author of the comment. The comment visibility is set by the public field.
Permissions:
Setting comment visibility depends on the calling user's permissions. For example, Agents can create either public or internal comments, Unlicensed users can only create internal comments, and Customers can only create public comments.
string
RequiredThe comment to create.
string
boolean
Return the newly created comment.