Returns a list of transitions that customers can perform on the request.
Permissions:
The calling user must be able to view the request.
string
Requirednumber
number
Returns the customer transitions for the request.
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curl --request GET \
--url 'http://{baseurl}/rest/servicedeskapi/request/{issueIdOrKey}/transition' \
--header 'Accept: application/json'1
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{
"_expands": [
"<string>"
],
"size": 1,
"start": 0,
"limit": 50,
"isLastPage": true,
"_links": {
"base": "<string>",
"context": "<string>",
"next": "<string>",
"prev": "<string>",
"self": "<string>"
},
"values": [
{
"id": "<string>",
"name": "<string>"
}
]
}Perform a customer transition for a given request and transition ID. An optional comment can be included to provide a reason for the transition.Permissions: The calling user must be able to view the request and have the Transition Issues permission.If an additional comment is passed the calling user must also have the Add Comments permission.
string
RequiredThe customer transition to execute.
string
AdditionalCommentDTO
Returned if the request is transitioned.
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curl --request POST \
--url 'http://{baseurl}/rest/servicedeskapi/request/{issueIdOrKey}/transition' \
--header 'Content-Type: application/json' \
--data '{
"id": "<string>",
"additionalComment": {
"body": "<string>"
}
}'Rate this page: