If the issue has no submitted form, it attaches and submits the help center's default form. The values submitted in the form will use the values of Summary and Description on the provided issue.

If a form is already attached to the issue, this operation returns 409 Conflict.

Permissions required: The caller must be able to view the provided help center and be a Customer Service Management agent with EDIT_ISSUES permission for the provided issue.

OAuth 2.0 scopes required:

write:csm-request:jira-service-management

Request

Path parameters

helpCenterId

string

Required

issueIdOrKey

string

Required

Header parameters

X-ExperimentalApi

ExperimentalHeader

Required

Responses

Returns a link to the raised issue in the support site associated with the provided help center.

application/json

RaiseIssueOnHelpCenterResponse

POST/api/v1/helpcenter/{helpCenterId}/issue/{issueIdOrKey}/raise

curl

Node.js

Java

Python

PHP

curl --request POST \
  --url 'https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/helpcenter/{helpCenterId}/issue/{issueIdOrKey}/raise' \
  --header 'Authorization: Bearer <access_token>' \
  --header 'Accept: application/json' \
  --header 'X-ExperimentalApi: opt-in'

200Response

1
2
3

{
  "supportSiteRequestUrl": "https://example.atlassian.net/helpcenter/acme-support/user/requests/CSM-123"
}