Last updated Jul 22, 2024

Connect troubleshooting guide

This page provides information to help you troubleshoot common issues encountered when building Connect apps.


In production, the communication between the host application and apps uses SSL in order to ensure secure transfer of customer data. To enforce this, the app's base URL must have the https scheme.

It is common for app developers to experience problems with these SSL connections. We recommend the use of Qualys SSL Labs - SSL Server Test for debugging.

Common issues:

  • Self-signed certificates: The host application will not trust self-signed SSL certificates. The SSL certificate of your app server must be issued by a trusted authority.
  • Server Name Indication: The use of Server Name Indication was previously a problem with Atlassian Connect in JIRA and Confluence. However, this should now be working properly.

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