Last updated Sep 14, 2023

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Latest updates

We deploy updates to Jira Service Management frequently. As a Jira developer, it's important that you're aware of the changes. The resources below will help you keep track of what's happening.

Recent changes

Updated SLA REST API

We are in the process of rolling out some changes to the SLA API (servicedeskapi/request/{issueIdOrKey}/sla). The friendly value inside of the remainingTime, goalDuration and elapsedTime objects will now use additional time units - days ("d"), weeks ("w") and years ("y").

Request create property panel

We have added support for defining your own request create property panels which are displayed on the request creation screen in the customer portal and enable apps to save arbitrary data during request creation as Jira issue properties.

Issue fields support

Single and multi select issue fields supplied by Connect apps are now supported in JSD customer portal.

Non-experimental APIs

We have removed the experimental flag from the following APIs:

  • /servicedeskapi/customer
  • /servicedeskapi/servicedesk/{serviceDeskId}/customer (POST only)
  • /servicedeskapi/request/{issueIdOrKey}/approval
  • /servicedeskapi/request/{issueIdOrKey}/approval/{approvalId}

Updated REST APIs

We updated all of our REST APIs to support team-managed projects, except the following, which will return appropriate error messages:

  • POST /servicedeskapi/servicedesk/{serviceDeskId}/requesttype
  • GET /servicedeskapi/request/{issueIdOrKey}/transition
  • POST /servicedeskapi/request/{issueIdOrKey}/transition
  • GET /servicedeskapi/request/{issueIdOrKey}/approval
  • GET /servicedeskapi/request/{issueIdOrKey}/approval/{approvalId}
  • POST /servicedeskapi/request/{issueIdOrKey}/approval/{approvalId}

We have made the following changes to the REST APIs:

  • Added the searchQuery parameter to /servicedeskapi/requesttype
  • Added the approvalStatus parameter and the requestOwnership=APPROVER value to /servicedeskapi/request
  • Added /servicedeskapi/request/{issueIdOrKey}/notification

For up-to-date and complete docs, see the JSD REST API documentation.

Deprecation notices

Platform

Also see the latest updates for the Jira Platform.

Atlassian Developer blog

Major changes that affect Jira Cloud developers are announced in the Atlassian Developer blog, like new Jira modules or the deprecation of API end points. You'll also find handy tips and articles related to Jira development.

Check it out and subscribe here: Atlassian Developer blog (Jira-related posts)

Release notes

Changes to Jira Service Desk Cloud are announced on the Jira Service Desk blog.

Changes that affect all Jira Cloud products are announced in the What's New blog for Atlassian Cloud. This includes new features, bug fixes, and other changes. For example, the introduction of a new Jira quick search or a change in project navigation.

Check them out and subscribe here:

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