JCS issue associated support escalation

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The JcsIssueAssociatedSupportEscalation relationship represents the link between a JCS issue and its associated support escalation within the Teamwork Graph. It allows you to:

Retrieve support escalations for a specific JCS issue
Find which JCS issues are associated with a support escalation
Traverse and analyze jcs-escalation relationships

Relationship type: Canonical

From object type	To object type
Jira issue - `ati:cloud:jira:issue`	Jira project - `ati:cloud:jira:project`
	Jira issue - `ati:cloud:jira:issue`

Cypher

We recommend using parameterized Cypher queries rather than placing parameters directly in the query string. This helps improve performance.

Forward query

GraphQL

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query JcsIssueAssociatedSupportEscalation_CypherQuery($cypherQuery: String!, $params: JSON!) {
 graphStore @optIn(to: ["GraphStore", "GraphStoreCypherQueryV2"]) {
  cypherQueryV2(query: $cypherQuery, params: $params) {
   edges {
    node {
     columns {
      key
      value {. on GraphStoreCypherQueryV2NodeList {
        nodes {
         data {. on JiraProject {
           id
          }. on JiraIssue {
           id
          }
         }
        }
       }. on GraphStoreCypherQueryV2AriNode {
        data {. on JiraProject {
          id
         }. on JiraIssue {
          id
         }
        }
       }. on GraphStoreCypherQueryV2BooleanObject {
        bool_val: value
       }. on GraphStoreCypherQueryV2IntObject {
        int_val: value
       }. on GraphStoreCypherQueryV2FloatObject {
        float_val: value
       }. on GraphStoreCypherQueryV2StringObject {
        str_val: value
       }
      }
     }
    }
   }
  }
 }
}

Params

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{
 "cypherQuery": "MATCH (issue:JiraIssue {ari: $id})-[:jcs_issue_associated_support_escalation]->(project:JiraProject) RETURN project",
 "params": {
  "id": "$id"
 }
}

Inverse query

GraphQL

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query JcsIssueAssociatedSupportEscalation_CypherQuery($cypherQuery: String!, $params: JSON!) {
 graphStore @optIn(to: ["GraphStore", "GraphStoreCypherQueryV2"]) {
  cypherQueryV2(query: $cypherQuery, params: $params) {
   edges {
    node {
     columns {
      key
      value {. on GraphStoreCypherQueryV2NodeList {
        nodes {
         data {. on JiraIssue {
           id
          }
         }
        }
       }. on GraphStoreCypherQueryV2AriNode {
        data {. on JiraIssue {
          id
         }
        }
       }. on GraphStoreCypherQueryV2BooleanObject {
        bool_val: value
       }. on GraphStoreCypherQueryV2IntObject {
        int_val: value
       }. on GraphStoreCypherQueryV2FloatObject {
        float_val: value
       }. on GraphStoreCypherQueryV2StringObject {
        str_val: value
       }
      }
     }
    }
   }
  }
 }
}

Params

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{
 "cypherQuery": "MATCH (issue:JiraIssue)-[:jcs_issue_associated_support_escalation]->(project:JiraProject {ari: $id}) RETURN issue",
 "params": {
  "id": "$id"
 }
}

Metadata

Relationship metadata

Name	Type	Description
`SupportEscalationLastUpdated`	`Long`	Timestamp when the support escalation was last updated.
`creatorAri`	Ari (`Message`)	ARI of the user who created the support escalation.
`status`	EscalationStatus (`Enum`)	Current status of the support escalation.
`linkType`	EscalationLinkType (`Enum`)	Type of escalation link indicating how it was created.

Ari

When filtering by ARI in GraphQL, it will behave as a String rather than a message as shown below.

Name	Type	Description
`value`	`String`	The ARI string value identifying the user or resource.

EscalationStatus

Name	Internal Name	Index	Description
`open`	`OPEN`	`0`	Escalation is newly created and awaiting review.
`accepted`	`ACCEPTED`	`100`	Escalation has been accepted and is being worked on.
`rejected`	`REJECTED`	`110`	Escalation has been rejected and will not be worked on.

EscalationLinkType

Name	Internal Name	Index	Description
`not_set`	`LINK_NOT_SET`	`0`	No link type has been specified for this escalation.
`new-work-item`	`LINK_TO_NEW_WORK_ITEM`	`100`	Escalation is linked to a newly created work item.
`existing-work-item`	`LINK_TO_EXISTING_WORK_ITEM`	`110`	Escalation is linked to an existing work item.