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Customer

Create customer

POST /rest/servicedeskapi/customer

This method adds a customer to the Jira Service Desk instance by passing a JSON file including an email address and display name. The display name does not need to be unique. The record's identifiers, name and key, are automatically generated from the request details.

Permissions required: Jira Administrator Global permission

App scope requiredADMIN

OAuth scopes required
manage:servicedesk-customer

Request

Body parameters
email

string

Customer's email address.

fullName

string

Deprecated, please use 'displayName'.

displayName

string

Customer's name for display in the UI.

Example

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curl --request POST \
  --url 'https://your-domain.atlassian.net/rest/servicedeskapi/customer' \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --data '{
  "displayName": "Fred F. User",
  "email": "fred@example.com"
}'

Responses

Returns the customer details.

Content typeValue
application/json

UserDTO

Example response (application/json)

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{
  "accountId": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
  "name": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
  "key": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
  "emailAddress": "fred@example.com",
  "displayName": "Fred F. User",
  "active": true,
  "timeZone": "Australia/Sydney",
  "_links": {
    "jiraRest": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
    "avatarUrls": {
      "48x48": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue",
      "24x24": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue",
      "16x16": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue",
      "32x32": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue"
    },
    "self": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b"
  }
}

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