Customer
Info
Insight
Knowledgebase
Organization
Request
Requesttype
Servicedesk

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Requesttype

Get all request types

Experimental

GET /rest/servicedeskapi/requesttype

This method returns all customer request types used in the Jira Service Management instance, optionally filtered by a query string.

Use servicedeskapi/servicedesk/{serviceDeskId}/requesttype to find the customer request types supported by a specific service desk.

The returned list of customer request types can be filtered using the query parameter. The parameter is matched against the customer request types' name or description. For example, searching for "Install", "Inst", "Equi", or "Equipment" will match a customer request type with the name "Equipment Installation Request".

Permissions required: Any

Connect app scope required: READ

OAuth 2.0 scopes required:
ClassicRECOMMENDED:read:servicedesk-request
Granular:read:requesttype:jira-service-management

Request

Query parameters
searchQuery

string

String to be used to filter the results.

serviceDeskId

Array<integer>

Filter the request types by service desk Ids provided. Multiple values of the query parameter are supported. For example, serviceDeskId=1&serviceDeskId=2 will return request types only for service desks 1 and 2.

start

integer

The starting index of the returned objects. Base index: 0. See the Pagination section for more details.

Format: int32
limit

integer

The maximum number of items to return per page. Default: 100. See the Pagination section for more details.

Format: int32
expand

Array<string>

Example

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curl --request GET \
  --url 'https://your-domain.atlassian.net/rest/servicedeskapi/requesttype' \
  --header 'Authorization: Bearer <access_token>' \
  --header 'Accept: application/json'

Responses

Returns the request types, on the specified page of the results.

Content typeValue
application/json

PagedDTORequestTypeDTO

Example response (application/json)

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{
  "_expands": [],
  "size": 3,
  "start": 3,
  "limit": 3,
  "isLastPage": false,
  "_links": {
    "base": "https://your-domain.atlassian.net/rest/servicedeskapi",
    "context": "context",
    "next": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/28/requesttype?start=6&limit=3",
    "prev": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/28/requesttype?start=0&limit=3"
  },
  "values": [
    {
      "_expands": [],
      "id": "11001",
      "_links": {
        "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/28/requesttype/11001"
      },
      "name": "Get IT Help",
      "description": "Get IT Help",
      "helpText": "Please tell us clearly the problem you have within 100 words.",
      "issueTypeId": "12345",
      "serviceDeskId": "28",
      "portalId": "2",
      "groupIds": [
        "12"
      ],
      "icon": {
        "id": "12345",
        "_links": {
          "iconUrls": {
            "48x48": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12345?size=large",
            "24x24": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12345?size=small",
            "16x16": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12345?size=xsmall",
            "32x32": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12345?size=medium"
          }
        }
      }
    },
    {
      "_expands": [],
      "id": "11002",
      "_links": {
        "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/28/requesttype/11002"
      },
      "name": "Request a new account",
      "description": "Request a new account",
      "issueTypeId": "12345",
      "serviceDeskId": "28",
      "portalId": "2",
      "groupIds": [
        "13",
        "14"
      ],
      "icon": {
        "id": "12346",
        "_links": {
          "iconUrls": {
            "48x48": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12346?size=large",
            "24x24": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12346?size=small",
            "16x16": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12346?size=xsmall",
            "32x32": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12346?size=medium"
          }
        }
      }
    },
    {
      "_expands": [],
      "id": "11003",
      "_links": {
        "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/28/requesttype/11003"
      },
      "name": "Hardware request",
      "description": "Request a hardware support",
      "issueTypeId": "12345",
      "serviceDeskId": "28",
      "portalId": "2",
      "groupIds": [
        "13"
      ],
      "icon": {
        "id": "12347",
        "_links": {
          "iconUrls": {
            "48x48": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12347?size=large",
            "24x24": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12347?size=small",
            "16x16": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12347?size=xsmall",
            "32x32": "https://your-domain.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/12347?size=medium"
          }
        }
      }
    }
  ]
}

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