Cloud
Jira Service Management Cloud / Reference / REST API

Servicedesk

Postman Collection
OpenAPI
GET

Get service desks

This method returns all the service desks in the Jira Service Management instance that the user has permission to access. Use this method where you need a list of service desks or need to locate a service desk by name or keyword.

Note: This method will be slow if the instance has hundreds of service desks. If you want to fetch a single service desk by its ID, use /rest/servicedeskapi/servicedesk/{serviceDeskId} instead.

Permissions required: Any

Data Security Policy: Exempt from app access rules
Scopes

Connect app scope requiredREAD

ClassicRECOMMENDED:read:servicedesk-request
Granular:read:servicedesk:jira-service-management

Request

Query parameters

start

integer

limit

integer

Responses

Returns the service desks, on the specified page of the results.

application/json

PagedDTOServiceDeskDTO
GET/rest/servicedeskapi/servicedesk
1 2 3 4 curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 { "_expands": [], "size": 3, "start": 3, "limit": 3, "isLastPage": false, "_links": { "base": "https://your-domain.atlassian.net/rest/servicedeskapi", "context": "context", "next": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk?start=6&limit=3", "prev": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk?start=0&limit=3" }, "values": [ { "id": "10001", "projectId": "11001", "projectName": "IT Help Desk", "projectKey": "ITH", "_links": { "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/10001" } }, { "id": "10002", "projectId": "11002", "projectName": "HR Self Serve Desk", "projectKey": "HR", "_links": { "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/10002" } }, { "id": "10003", "projectId": "11003", "projectName": "Foundation Leave", "projectKey": "FL", "_links": { "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/10003" } } ] }
GET

Get service desk by id

This method returns a service desk. Use this method to get service desk details whenever your application component is passed a service desk ID but needs to display other service desk details.

Permissions required: Permission to access the Service Desk. For example, being the Service Desk's Administrator or one of its Agents or Users.

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredREAD

ClassicRECOMMENDED:read:servicedesk-request
Granular:read:servicedesk:jira-service-management

Request

Path parameters

serviceDeskId

string

Required

Responses

Returns the requested service desk.

application/json

ServiceDeskDTO
GET/rest/servicedeskapi/servicedesk/{serviceDeskId}
1 2 3 4 curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 { "id": "10001", "projectId": "11001", "projectName": "IT Help Desk", "projectKey": "ITH", "_links": { "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/10001" } }
POST

Attach temporary file

This method adds one or more temporary attachments to a service desk, which can then be permanently attached to a customer request using servicedeskapi/request/{issueIdOrKey}/attachment.

Note: It is possible for a service desk administrator to turn off the ability to add attachments to a service desk.

This method expects a multipart request. The media-type multipart/form-data is defined in RFC 1867. Most client libraries have classes that make dealing with multipart posts simple. For instance, in Java the Apache HTTP Components library provides MultiPartEntity.

Because this method accepts multipart/form-data, it has XSRF protection on it. This means you must submit a header of X-Atlassian-Token: no-check with the request or it will be blocked.

The name of the multipart/form-data parameter that contains the attachments must be file.

For example, to upload a file called myfile.txt in the Service Desk with ID 10001 use

1 curl -D- -u customer:customer -X POST -H "X-ExperimentalApi: opt-in" -H "X-Atlassian-Token: no-check" -F "file=@myfile.txt" https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/10001/attachTemporaryFile

Permissions required: Permission to add attachments in this Service Desk.

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredWRITE

ClassicRECOMMENDED:write:servicedesk-request
Granular:read:request.attachment:jira-service-management, write:request.attachment:jira-service-management

Request

Path parameters

serviceDeskId

string

Required

Request bodymultipart/form-data

array<MultipartFile>

bytes

array<string>

contentType

string

empty

boolean

inputStream

object

name

string

originalFilename

string

resource

Resource

size

integer

Responses

Returns if the file(s) were attached.

application/json

any

POST/rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile
1 2 3 4 curl --request POST \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
201Response
1 2 3 4 5 6 7 8 9 10 11 12 { "temporaryAttachments": [ { "temporaryAttachmentId": "temp8186986881700442965", "fileName": "atlassian.png" }, { "temporaryAttachmentId": "temp589064256337898328", "fileName": "readme.txt" } ] }
GET

Get customersExperimental

This method returns a list of the customers on a service desk.

The returned list of customers can be filtered using the query parameter. The parameter is matched against customers' displayName, name, or email. For example, searching for "John", "Jo", "Smi", or "Smith" will match a user with display name "John Smith".

Permissions required: Permission to view this Service Desk's customers.

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredREAD

ClassicRECOMMENDED:manage:servicedesk-customer
Granular:read:servicedesk.customer:jira-service-management, read:user:jira

Request

Path parameters

serviceDeskId

string

Required

Query parameters

query

string

start

integer

limit

integer

Responses

Returns the service desk's customer list.

application/json

PagedDTOUserDTO
GET/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer
1 2 3 4 curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 { "_expands": [], "size": 1, "start": 1, "limit": 1, "isLastPage": false, "_links": { "base": "https://your-domain.atlassian.net/rest/servicedeskapi", "context": "context", "next": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/customer?start=2&limit=1", "prev": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/customer?start=0&limit=1" }, "values": [ { "accountId": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "name": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "key": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "emailAddress": "fred@example.com", "displayName": "Fred F. User", "active": true, "timeZone": "Australia/Sydney", "_links": { "jiraRest": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "avatarUrls": { "16x16": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue", "24x24": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue", "32x32": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue", "48x48": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue" }, "self": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b" } } ] }
POST

Add customers

Adds one or more customers to a service desk. If any of the passed customers are associated with the service desk, no changes will be made for those customers and the resource returns a 204 success code.

Permissions required: Service desk administrator

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredWRITE

ClassicRECOMMENDED:manage:servicedesk-customer
Granular:read:servicedesk.customer:jira-service-management, write:servicedesk.customer:jira-service-management

Request

Path parameters

serviceDeskId

string

Required

Request bodyapplication/json

accountIds

array<string>

usernames

array<string>

Responses

Returned if all the customers were added to the service desk or were already associated with the service desk.

POST/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 curl --request POST \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer' \ --header 'Authorization: Bearer <access_token>' \ --header 'Content-Type: application/json' \ --data '{ "accountIds": [ "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3a01db05e2a66fa80bd", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae" ], "usernames": [ "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3a01db05e2a66fa80bd", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae" ] }'
DEL

Remove customersExperimental

This method removes one or more customers from a service desk. The service desk must have closed access. If any of the passed customers are not associated with the service desk, no changes will be made for those customers and the resource returns a 204 success code.

Permissions required: Services desk administrator

Data Security Policy: Not exempt from app access rules
Scopes

Connect apps cannot access this REST resource.

ClassicRECOMMENDED:manage:servicedesk-customer
Granular:read:servicedesk.customer:jira-service-management, delete:servicedesk.customer:jira-service-management

Request

Path parameters

serviceDeskId

string

Required

Request bodyapplication/json

accountIds

array<string>

usernames

array<string>

Responses

Returned if the customers were removed from the service desk, or any of the customers were not associated with the service desk.

DEL/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 curl --request DELETE \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer' \ --header 'Authorization: Bearer <access_token>' \ --header 'Content-Type: application/json' \ --data '{ "accountIds": [ "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3a01db05e2a66fa80bd", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae" ], "usernames": [ "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3a01db05e2a66fa80bd", "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae" ] }'
GET

Get articlesExperimental

Returns articles which match the given query and belong to the knowledge base linked to the service desk.

Permissions required: Permission to access the service desk.

Data Security Policy: Exempt from app access rules
Scopes

Connect app scope requiredREAD

read:knowledgebase:jira-service-management

Request

Path parameters

serviceDeskId

string

Required

Query parameters

query

string

Required
highlight

boolean

start

integer

limit

integer

Responses

Returns the articles, on the specified page of the results.

application/json

PagedDTOArticleDTO
GET/rest/servicedeskapi/servicedesk/{serviceDeskId}/knowledgebase/article
1 2 3 4 curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/knowledgebase/article?query={query}' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 { "_expands": [], "size": 2, "start": 2, "limit": 2, "isLastPage": false, "_links": { "base": "https://your-domain.atlassian.net/rest/servicedeskapi", "context": "context", "next": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/%7BserviceDeskId%7D/knowledgebase/article?start=4&limit=2", "prev": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/%7BserviceDeskId%7D/knowledgebase/article?start=0&limit=2" }, "values": [ { "title": "Stolen computer", "excerpt": "assuming your computer was stolen", "source": { "type": "confluence", "pageId": "8786177", "spaceKey": "IT" }, "content": { "iframeSrc": "https://your-domain.atlassian.net/rest/servicedeskapi/knowledgebase/article/view/8786177" } }, { "title": "Upgrading computer", "excerpt": "each computer older then 3 years can be upgraded", "source": { "type": "confluence", "pageId": "8785228", "spaceKey": "IT" }, "content": { "iframeSrc": "https://your-domain.atlassian.net/rest/servicedeskapi/knowledgebase/article/view/8785228" } } ] }
GET

Get queues

This method returns the queues in a service desk. To include a customer request count for each queue (in the issueCount field) in the response, set the query parameter includeCount to true (its default is false).

Permissions required: service desk's Agent.

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredREAD

ClassicRECOMMENDED:read:jira-work
Granular:read:queue:jira-service-management, read:user:jira, read:jql:jira

Request

Path parameters

serviceDeskId

string

Required

Query parameters

includeCount

boolean

start

integer

limit

integer

Responses

Returns the queues of the service desk, on the specified page of the results.

application/json

PagedDTOQueueDTO
GET/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue
1 2 3 4 curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 { "_expands": [], "size": 2, "start": 2, "limit": 2, "isLastPage": false, "_links": { "base": "https://your-domain.atlassian.net/rest/servicedeskapi", "context": "context", "next": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/queue?start=4&limit=2", "prev": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/queue?start=0&limit=2" }, "values": [ { "id": "10", "name": "Unassigned issues", "jql": "project = SD AND assignee is EMPTY AND resolution = Unresolved ORDER BY \"Time to resolution\" ASC", "fields": [ "issuetype", "issuekey", "summary", "created", "reporter", "duedate" ], "issueCount": 10, "_links": { "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/queue/10" } }, { "id": "20", "name": "Assigned to me", "jql": "project = SD AND assignee = currentUser() AND resolution = Unresolved ORDER BY \"Time to resolution\" ASC", "fields": [ "issuetype", "issuekey", "summary", "created", "reporter", "duedate" ], "issueCount": 10, "_links": { "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/queue/20" } } ] }
GET

Get queue

This method returns a specific queues in a service desk. To include a customer request count for the queue (in the issueCount field) in the response, set the query parameter includeCount to true (its default is false).

Permissions required: service desk's Agent.

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredREAD

ClassicRECOMMENDED:read:jira-work
Granular:read:queue:jira-service-management, read:user:jira, read:jql:jira

Request

Path parameters

serviceDeskId

string

Required
queueId

integer

Required

Query parameters

includeCount

boolean

Responses

Returns the specific queue of the service desk.

application/json

QueueDTO
GET/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}
1 2 3 4 curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 { "id": "20", "name": "Assigned to me", "jql": "project = SD AND assignee = currentUser() AND resolution = Unresolved ORDER BY \"Time to resolution\" ASC", "fields": [ "issuetype", "issuekey", "summary", "created", "reporter", "duedate" ], "issueCount": 10, "_links": { "self": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/queue/20" } }
GET

Get issues in queue

This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue.

Permissions required: Service desk's agent.

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredREAD

ClassicRECOMMENDED:read:jira-work
Granular:read:queue:jira-service-management, read:user:jira, read:issue:jira

Request

Path parameters

serviceDeskId

string

Required
queueId

integer

Required

Query parameters

start

integer

limit

integer

Responses

Returns the customer requests belonging to the queue, on the specified page of the results.

application/json

PagedDTOIssueBean
GET/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue
1 2 3 4 curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 { "_expands": [], "size": 1, "start": 1, "limit": 1, "isLastPage": false, "_links": { "base": "https://your-domain.atlassian.net/rest/servicedeskapi", "context": "context", "next": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/queue/10/issue?start=2&limit=1", "prev": "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/1/queue/10/issue?start=0&limit=1" }, "values": [ { "fields": { "summary": "My keyboard is broken", "issuetype": { "avatarId": 10002, "description": "For general IT problems and questions. Created by Jira Service Management.", "iconUrl": "https://your-domain.atlassian.net/servicedesk/issue-type-icons?icon=it-help", "id": "13", "name": "IT Help", "self": "https://your-domain.atlassian.net/rest/api/2/issuetype/13", "subtask": false }, "duedate": "2015-11-11T14:17:13.000+0700", "created": "2015-11-09T14:17:13.000+0700", "reporter": { "accountId": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "name": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "key": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "emailAddress": "fred@example.com", "displayName": "Fred F. User", "active": true, "timeZone": "Australia/Sydney", "_links": { "jiraRest": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "avatarUrls": { "16x16": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue", "24x24": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue", "32x32": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue", "48x48": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue" }, "self": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b" } } }, "id": "10001", "key": "SD-1", "self": "https://your-domain.atlassian.net/rest/servicedeskapi/rest/api/2/issue/10001" } ] }
GET

Get request types

This method returns all customer request types from a service desk. There are two parameters for filtering the returned list:

  • groupId which filters the results to items in the customer request type group.
  • searchQuery which is matched against request types' name or description. For example, the strings "Install", "Inst", "Equi", or "Equipment" will match a request type with the name "Equipment Installation Request".

Note: This API by default will filter out hidden request types (aka.request types without groups) when searchQuery is provided, unless includeHiddenRequestTypesInSearch is set to true.

Permissions required: Permission to access the service desk.

Data Security Policy: Not exempt from app access rules
Scopes

Connect app scope requiredREAD

ClassicRECOMMENDED:read:servicedesk-request
Granular:read:requesttype:jira-service-management

Request

Path parameters

serviceDeskId

string

Required

Query parameters

groupId

integer

expand

array<string>

searchQuery

string

start

integer

limit

integer

includeHiddenRequestTypesInSearch

boolean

Responses

Returns the requested customer request types, on the specified page of the results.

application/json

PagedDTORequestTypeDTO
GET/rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype