This page outlines the steps needed to submit an incident ticket.
To check if the issue you're experiencing is a critical incident see App incident security levels to learn more.
If you are unsure about whether you’re experiencing a critical incident, create a ticket and the Developer Support team will review the reported issue.
Before you submit a ticket, check whether a similar incident has already been raised:
If the incident isn't already being reported on StatusPage, go to Developer and Marketplace Support and create an "Ecosystem Support Request" with Severity "P1 - Critical".
The fields in the form displayed will depend on the Severity level you select.
The Developer and Marketplace Support team will review your ticket ASAP.
The Service Level Objective (SLO) for acknowledging an incident is 2 hours during team operation hours, Monday - Friday CST (UTC-6), 24/5.
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