Last updated Jul 15, 2022

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Find where to report bugs and incidents, check the platform status, and how to contact us for more support.

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Check the status of platform tools and services at Atlassian Developer Status.

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Get support

Get help through our developer support channels. Submit a ticket and our team will get back to you as soon as possible.

New Developer and Marketplace support. Visit this service desk for help with:

  • Bugs and incidents
  • App migration
  • App development
  • Atlassian Marketplace
  • Extra partner resources

Note: this service desk consolidates the previous Developer Service Desk and Marketplace Support desks. If you’re looking for a previous ticket, you can find its new location in the table further below on this page.

Data Center & Cloud Fortified Support. Visit this service desk for help with submitting a cloud app for program approval.

Partner Service Desk. Visit this service desk for solution partners or corporate reseller help. You'll need a Partner Portal account for access.

Atlassian product issues and feedback. Visit this service desk for help with:

  • Jira
  • Confluence
  • Bitbucket
  • Related issues
  • Monitoring progress
  • Making feature requests

Bug Bounty Program

Submit a bug, or join the Program:

Find previous support tickets in their new location

We’ve consolidated Developer Service Desk and Marketplace Support into Developer and Marketplace support. Below is a map of the previous ticket names and where they can be found on the new service desk. Some requests have been removed. Some tickets are new.

Developer Service Desk
Previous ticket nameNavigational instructions to get to your request
Report a bugDeveloper and Marketplace Support > Report an issue > Bugs
Cloud app development blockerDeveloper and Marketplace Support > App migration > Report a development issue
Support with App migration platformDeveloper and Marketplace Support > App migration > Report an issue with a Cloud Migration Assistant
Request to join marketplace bug bounty programDeveloper and Marketplace Support > Security programs > List your app in the Bug Bounty Program
Request to review an existing marketplace bug bounty programDeveloper and Marketplace Support > Security programs > Update your Bug Bounty Program details
Request to opt out of Marketplace Vulnerability Disclosure program (VDP)Developer and Marketplace Support > Security programs > Opt-out of the Vulnerability Disclosure Program (VDP)
Submit your Power-UpDeveloper and Marketplace Support > App listing > Submit your Trello Power-Up
Submit your Trello IntegrationDeveloper and Marketplace Support > App listing > Submit your Trello Integration
Public Power-Ups Security VulnerabilitiesDeveloper and Marketplace Support > Security programs > Report a Power-Up security vulnerability
Other (Trello)Developer and Marketplace Support > Partner resources > Request to feature your Trello Power-Up
Large dev/test instance requestDeveloper and Marketplace Support > App migration > Request a premium account for a large dev/test instance, and

Developer and Marketplace Support > Accounts and payment > Request a premium account for a large dev/test instance

Marketplace Support
Previous ticket nameNavigational instructions to get to your request
Email API Access RequestDeveloper and Marketplace Support > App listing > Request access to the Email API
Need help with your Marketplace listing?Developer and Marketplace Support > App listing > Edit your listing
Report a Marketplace bugDeveloper and Marketplace Support > Report an issue > Bugs
Transfer app to another Marketplace PartnerDeveloper and Marketplace Support > App listing > Transfer your app to another Marketplace Partner
I want to retire my appDeveloper and Marketplace Support > App listing > Archive or remove your listing
My app was hidden from the MarketplaceDeveloper and Marketplace Support > App listing > Find your app if it’s hidden from the Marketplace
Customer is abusing evaluation licensesDeveloper and Marketplace Support > Accounts and payment > Report customer misuse of evaluation licenses
Request to be featuredDeveloper and Marketplace Support > Partner resources > Request to feature your app on Marketplace
Opt-In/Out to the Dual Licensing ProgramDeveloper and Marketplace Support > App migration > Opt-in/out of the Dual Licensing Program
Apply to Security Self-Assessment programDeveloper and Marketplace Support > Security programs > Apply to the Security Self-Assessment program
Apply to Marketplace Partner topics in Developer CommunityDeveloper and Marketplace Support > Partner resources > Access partner-only content in the Developer Community
Apply for access for Marketplace Partner PortalDeveloper and Marketplace Support > Partner resources > Access the Partner Portal
Request Marketplace App Vendor Concessions for Cloud MigrationsDeveloper and Marketplace Support > App migration > Check your eligibility for migration concessions
Have a question about a customer invoice or license?Developer and Marketplace Support > Accounts and payment > Ask about a customer invoice or license
Have a question about your monthly remittance payment?Developer and Marketplace Support > Accounts and payment > Check monthly payments, bank details, and tax enquiries
Enquiries/Requests on Ukraine InvasionDeveloper and Marketplace Support > Ukraine support > Enquiries about the Ukraine Invasion
Ukraine Emergency ConcessionsDeveloper and Marketplace Support > Ukraine support > Opt-out of Ukraine emergency concessions

Incident support
Previous ticket nameNavigational instructions to get to your request
Report product / API Incident NewDeveloper and Marketplace Support > Report an issue > Report product / API Incident
Report a Marketplace Incident NewDeveloper and Marketplace Support > Report an issue > Report a Marketplace Incident
App security incidentDeveloper and Marketplace Support > Report an issue > Report a security incident

Requests that were removed
Compatibility with Cloud site rename feature
Question about Sign in with Apple
Others (Trello)
Ask a Security Question
Other Marketplace Inquiries
General Programs Inquire
Have a enhancement suggestion for the Marketplace?

Further resources

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