You must only install apps that call the Teamwork Graph API in test organizations. Apps calling the Teamwork Graph API require the read:graph:jiraor read:graph:confluence scope, which provides access to Teamwork Graph data across your entire organization. While apps still respect end-user permissions, this scope may grant access to sensitive information. For safety, only install these apps in organizations with test data. Do not install apps using this API in organizations with production data while this feature is in EAP.

Additionally, this EAP has significant limitations. To review the full list of limitations, see Limitations and considerations.

You must be part of this EAP in order to use the Teamwork Graph API. Express interest in joining through this form.

Represents a conversation or discussion thread from an external communication platform. Conversations include chat threads, forum discussions, or communication channels from third-party messaging systems.

Available fields and properties

The Teamwork Graph API has the following fields and properties that you can use in your queries:

Object type fields are the core data fields of the object. Use these when you want to retrieve specific information about the object in your queries.
Cypher query properties are metadata properties used for filtering and traversing relationships between different object types in Teamwork Graph. Use Cypher query properties when you need to filter or navigate relationships between this object and other objects in your queries.

Object type fields

Cypher query properties

Object type fields

You can access these fields in the GraphiQL playground using the book icon in the top left, and then searching for External conversation.

Field	Type	Description
`createdAt`	`DateTime`	Timestamp when the conversation was created.
`createdBy`	`User`	User who created this conversation.
`description`	`String`	Description or purpose of the conversation.
`displayName`	`String`	Display name of the conversation as shown in the source system.
`externalId`	`ID`	Identifier of the conversation in the external system.
`id`	`ID!`	Unique identifier for the conversation. This ID is globally unique across the entire Teamwork Graph.
`isArchived`	`Boolean`	Indicates whether the conversation has been archived.
`lastActiveAt`	`DateTime`	Timestamp of the last activity in the conversation.
`lastUpdatedAt`	`DateTime`	Timestamp of the most recent update to the conversation.
`lastUpdatedBy`	`User`	User who last updated this conversation.
`memberCount`	`Int`	Number of members in the conversation.
`membershipType`	`String`	Type of membership (e.g., "PUBLIC", "PRIVATE", "DIRECT").
`provider`	`ExternalProvider`	Identifier of the external provider or integration that supplies this conversation.
`thirdPartyId`	`ID`	Additional identifier used by the third-party system.
`topic`	`String`	Topic or subject of the conversation.
`type`	`String`	Type or classification of the conversation (e.g., "CHANNEL", "DIRECT_MESSAGE", "GROUP").
`url`	`URL`	Direct URL to access or view the conversation in its source system.

Fields for ExternalProvider

Field	Type	Description
`id`	`ID!`	Unique identifier for the external provider.
`logoUrl`	`URL`	URL to the provider's logo image for UI display.
`name`	`String`	Display name of the provider (e.g., "Google Drive", "Dropbox", "GitHub").

Available relationships

The following relationships are currently supported for External conversation:

From relationships

To relationships

Relationships where External conversation is the source object.

Relationship name	From object type	To object type
External conversation has external message	External conversation	External messages