Customer portal

This page lists the app points for the customer portal in Jira Service Desk (Server). 

Web Fragment Finder can be useful when looking for Jira UI locations. Note that it is a third-party tool that is not supported by Atlassian.

Headers and footers

App point locationDescription
1
servicedesk.portal.header

Header on all portal pages.

Web fragment type:

Web panel

App point locationDescription
1
servicedesk.portal.subheader

Sub-header on all portal pages.

Web fragment type:

Web panel

App point locationDescription
1
servicedesk.portal.footer

Footer on all portal pages.

Web fragment type:

Web panel

Note that using the locations described above will show the web panel on all portal pages. If you want to restrict the web panels to display on specific portal pages, use the following suffixes with the app point location.  For example, a sub-header that will only be shown on the create request page will have the location: servicedesk.portal.subheader.create_request.

SuffixPage Description
1
.help_center
The Service Desk Help Center page.
1
.portal
The Portal page of a specific Service Desk.
1
.create_request
The create request page.
1
.view_request
The view request page.
1
.my_requests
The "My Requests" page, which lists all the user's open requests.
1
.approvals
The approvals page, which lists all the requests of which the user is the approver.
1
.profile
The user's profile page.

View request page

App point locationDescription
1
servicedesk.portal.request.panels

Panel in the view request page.

Web fragment type:

Web panel

App point locationDescription
1
servicedesk.portal.request.actions

Action in the view request page.

Web fragment type:

Web item

Profile page

App point locationDescription
1
servicedesk.portal.profile.panels

Panel in the user profile page.

Web fragment type:

Web panel

App point locationDescription
1
servicedesk.portal.profile.actions

Action in the user profile page.

Web fragment type:

Web item

App point locationDescription
1
servicedesk.portal.user.menu.actions

Action in the user drop-down menu.

Web fragment type:

Web item