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Server
Jira Service Management / Reference / REST API

Customer Request

Postman Collection
OpenAPI
GET

Get request comments

Returns all comments on a customer request, for a given request Id/key.

Permissions:

Only comments that the calling user can see are returned.

Request

Path parameters

issueIdOrKey

string

Required

Query parameters

internal

string

public

string

start

number

limit

number

Responses

Returns the requested comments, at the specified page of the results.

application/json

object
GET/servicedeskapi/request/{issueIdOrKey}/comment
1 2 3 4 curl --request GET \ --url 'http://{baseurl}/rest/servicedeskapi/request/{issueIdOrKey}/comment' \ --user 'email@example.com:<api_token>' \ --header 'Accept: application/json'
200Response
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 { "_expands": [ "<string>" ], "size": 1, "start": 0, "limit": 50, "isLastPage": true, "_links": { "base": "<string>", "context": "<string>", "next": "<string>", "prev": "<string>", "self": "<string>" }, "values": [ { "id": "<string>", "body": "<string>", "public": true, "author": { "name": "<string>", "key": "<string>", "emailAddress": "<string>", "displayName": "<string>", "active": true, "timeZone": "<string>", "_links": {} }, "created": { "iso8601": "<string>", "jira": "<string>", "friendly": "<string>", "epochMillis": 2154 }, "_links": { "self": "<string>" } } ] }
POST

Add request comment

Add a public or internal comment on an existing customer request. The currently logged-in user will be the author of the comment. The comment visibility is set by the public field.

Permissions:

Setting comment visibility depends on the calling user's permissions. For example, Agents can create either public or internal comments, Unlicensed users can only create internal comments, and Customers can only create public comments.

Request

Path parameters

issueIdOrKey

string

Required

Request bodyapplication/json

The comment to create.

body

string

public

boolean

Responses