Get help and give feedback

Where to report a bug, check the platform status, or how to contact us for help.

Check the developer status

Check the status of platform tools and services at Atlassian Developer Status.

Ask the Community

If you're looking for developer advice you can post or browse our Developer Community.

• Connect with over 13,000 active Atlassian developers and team members
• Stay up to date with announcements
• Find answers to questions you may have

Get Developer and Marketplace support

^*For a limited time this is available to all Marketplace Partners.

¹ Initial response times: Atlassian will use commercially reasonable efforts to meet the target initial response time for the applicable severity level:

• Level P1: Production application down or major malfunction affecting business and high number of staff
• Level P2: Serious degradation of application performance or functionality
• Level P3: Application issue that has a moderate impact to the business
• Level P4: Issue or question with limited business impact

² Technical Support hours: Beginning Mondays at 10am AEST ending Fridays at 4PM PST

Governing Terms

Support is subject to the Atlassian Developer Terms or other applicable terms.

Support Includes

• Documented Atlassian APIs, platforms, and libraries^*.
• Approved authentication methods including Basic (token), Bearer (OAuth2 and JWT) as well as temporary exemption for authentication.
• Webhooks for Connect and Forge apps.
• Issues with Forge development, deployment, operation, and licensing.
• Issues with Connect development, deployment, operation, and licensing.
• Migrating from Connect to Forge.
• Issues and questions about the App migration platform.
• Premium/Large developer instance requests for testing.
• App security issues.
• App issues in Developer Canary instances.
• Support for apps being built against Release Candidate and EAP for DC Products.
• Marketplace listings, licensing, and reporting.
• Partner program requests.
• Requests to use the email API.

^* In https://developer.atlassian.com or https://bitbucket.org/atlassian but not Atlassian Labs.

Submit a ticket at Developer and Marketplace support.

Note, this support desk consolidates the previous:

• Developer Service Desk
• Marketplace Support
• Cloud Fortified Apps Program (ERCLOUD)
• Data Center (DCHELP)

Support Doesn't Include

• Development training requests, code reviews, professional services and consultation.
• Undocumented, deprecated, internal, unofficial, experimental and 3rd party APIs and libraries.
• Unauthorized and deprecated authentication methods.
• End of Life versions.
• Atlassian product issues, including Atlassian supported Apps.
• End user issues with Partner apps.
• Access to customer instances.
• AUI and Atlaskit components.
• OAuth2 integration issues with non-Atlassian systems.
• Languages other than English.

Help with Unsupported Issues

Customization and Development Requests: for in-depth questions about implementing customizations we will refer Partners, developers, and customers to our developer network where you can find other documentation and a link to our Developer Community or partner network.

Support for Solution Partner and Resellers

Visit the Partner Service Desk to get support as a:

• Solution partner
• Corporate reseller

You'll need a Partner Portal account for access. Solution Partners can request access by submitting a request to Partner Program support.

Join the Atlassian Solution Partner Program

Submit product issues or feedback

Visit Atlassian product issues and feedback for help with:

• Jira
• Confluence
• Bitbucket
• Related issues
• Monitoring progress
• Making feature requests

Participate in or join the Bug Bounty Program

Report a bug in our Bug Bounty Program:

• If you find web application vulnerabilities and other vulnerabilities that have a direct impact on our products, submit a report.
• Depending on the bounty found, you'll be awarded differently per product.

Join the Bug Bounty Program:

• To list your app in the program, or change your program details, go to the Security programs section at Developer and Marketplace support.

Find more resources

If you're looking for more guidance or inspiration, check out our:

• Developer blog
• Success stories
• Platform roadmap