Last updated Mar 17, 2023

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Transfer cancellation

Atlassian support can now perform transfer cancellation upon customer's request.

When a customer requests a transfer to be cancelled from the CMAs, App migration platform will perform a series of actions:

  1. Fire an transfer-cancellation-requested event to your cloud app. Like any other event this will be retried should your app fails to acknowledge it.
  2. Your app should perform any required clean-up tasks and/or update the transfer status to something more meaningful, like INCOMPLETE or FAILED.
  3. After 1 hour, counting from the time the Atlassian support issued the cancellation, App migration platform will revoke any existing access grants on that transferId that was cancelled.

Cancelled transfers can't be resumed.

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