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As customers make the decision to move their Confluence or Jira core data from Data Center/server to cloud, it is important to give them information on migrating their app data. This page provides guidelines to Marketplace Partners who would like to do the following:
However, as each Marketplace Partner app is unique, we have made it possible for you to surface links in the Atlassian Cloud Migration Assistants to the URL of your choice, to point Confluence and Jira administrators to the migration documentation you've published.
Use the Marketplace APIs to surface 2 kinds of migration documentation in the app assessment tool of the Jira/Confluence Cloud Migration Assistant:
Clear migration documentation avoids customer confusion
If they can't see the relevant documentation, your customers may assume you have no way to migrate their on-premise data to a cloud app. Provide clear information on how to migrate app data to remove any confusion about the availablity of a migration path to cloud.
Provide migration path documentation for your app regardless of whether your customers decide to use the Cloud Migration Assistants for app data migration.
Consider your customer's migration path options
There may be multiple migration path options available to customers depending on how your app's migration path works, and the decision your customer makes to handle app data migration.
Think about the use cases below while you create your migration documentation, to see which ones are applicable to your app.
Compare differences between Data Center/server and cloud features of your app
Moving to cloud is an important decision for your customers, and it involves change and uncertainty. Customers need to know if app features will remain the same or change in cloud.
Use the Marketplace API endpoint and field to surface links in the Cloud Migration Assistant to your documentation about feature differences between your Data Center/Server and Cloud app.
You could provide a table in your documentation that gives your customers an easy comparison of features and functionalities between server and cloud.
See an example of a server/Data Center and cloud comparison for Jira/Confluence products in Atlassian's migration documentation.
Provide clear migration steps
Document detailed, step-by-step, and easy-to-understand instructions on how to plan and perform a migration to cloud.
Provide timelines and related announcements
Clearly defined timelines about your app release plan and updates will help your customers prepare for app data migration. You can do this by giving your customers:
a migration roadmap of your app's releases
See an example of a timeline provided to Atlassian developers about changes to server/Data Center products.
links to Atlassian roadmaps where available
See an example of announcements in Atlassian migration documentation to customers about changes and updates in their migration plan.
Provide precise information about Jira/Confluence product versions and your app versions that are compatible and/or required to enable app data migration.
Your customer will need to know how to prepare their product and app data for migration, and assess if they’re ready to migrate.
Provide a pre-migration assessment checklist that your customers can refer. This allows customers to assess their general readiness to begin migration to cloud.
Your pre-migration assessment checklist can include details about the following:
Limitations and known issues
Inform your customer about any factors that may limit you from offering them a complete app data migration path. This may include limits and/or known issues related to:
If you currently don't have customer support for your app, you should consider providing realistic options to support your customer if they experience problems or have enquiries related to the migration. The feedback from your customers can help you identify and prioritise any fixes and/or improvements to your app.
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