Jira Service Management portal request view action

The jiraServiceManagement:portalRequestViewAction module adds an option item to the request view action section that shows up request details page on Jira Service Management customer portal. When the menu item is clicked, the module’s function renders a modal dialog.

This module can be used in Jira Service Management.

You can use the UI kit or custom UI to create content for the Jira Service Management page.

See the PortalRequestViewAction component documentation for an example.

Unlicensed user access: This module supports interaction with customer accounts and unlicensed accounts. It does not support anonymous access. For information, see Access to Forge apps for unlicensed users.

When adding this to your app, use it as a top-level component.

Example of a Portal request view action button

This is an example of the triggered modal dialog:

Example of a Portal request view with the above sample code

Properties

Property	Type	Required	Description
`key`	`string`	Yes	A key for the module, which other modules can refer to. Must be unique within the manifest. Regex: `^[a-zA-Z0-9_-]+$`
`function`	`string`	The issue action module requires either a `function` for usage with the UI kit, or a `resource` when building with custom UI.	A reference to the `function` module that defines the issue action. This function must return the PortalRequestViewAction component, which renders the modal dialog for its content.
`resource`	`string`		A reference to the static `resources` entry that your issue action wants to display. See resources for more details.
`resolver`	`{ function: string }`		Contains a `function` property, which references the `function` module that defines the configuration of `resource`. Can only be set if the module is using the `resource` property.
`viewportSize`	`'small'`, `'medium'`, `'large'` or `'xlarge'`		The display size of `resource`. Can only be set if the module is using the `resource` property. Remove this property to enable automatic resizing of the module.
`title`	`string`	Yes	The title of the issue action, which is displayed as a menu item.
`icon`	`string`	Yes	The URL of the icon that's displayed next to the title. A generic app icon is displayed if no icon is provided.
`unlicensedAccess`	List<string>		A list of unlicensed user types that can access this function. Valid values for this module are: `unlicensed` and `customer`. This module does not support anonymous access. For more information, see Access to Forge apps for unlicensed Jira Service Management users.

Extension context

Custom UI

Property	Type	Description
`type`	`string`	The type of the module.
portal: `id`	`number`	The id of the service desk where the module is rendered.
request: `key`	`string`	The key of the request where the module is rendered.
request: `typeId`	`number`	The id of the request type where the module is rendered.

UI kit

Property	Type	Description
`type`	`string`	The type of the module.
portal: `id`	`number`	The id of the service desk where the module is rendered.
request: `key`	`string`	The key of the request where the module is rendered.
request: `typeId`	`number`	The id of the request type where the module is rendered.