FAQ: Migrating apps

Find our responses and resources to address common app migration questions.

General

How can I migrate to different apps from DC/Server or to different environments from the same app?

When the app migration starts the platform will match the listener to the app that is installed on the cloud site. The logic that is used to identify the listener is discussed here.

As an example, if you have Forge apps in commercial, in isolated cloud and/or AGC, you would define different listeners for each migration path (with their respective Forge app Ids defined under "getForgeAppId") and our platform will select the relevant listener to invoke.

Why is my Forge migration transitioning to "FAILED" or "TIMED_OUT" after 15 minutes?

As part of the progress reporting for Forge, we will transition a migration to FAILED or TIMED_OUT if we don't receive a status update for a message (i.e. AppData) within any 15 minute window after the data export has been completed.

Why am I receiving Conflict/409 status code while performing API requests

When a migration is moved into a settled state (i.e. FAILED, SUCCESS or CANCELLED) requests will be rejected from the platform as the migration is now complete. The body of these requests will generally contain "Transfer 'XXX' is already in a settled state, no further actions are allowed".