Support channels

This page provides various support options available to Marketplace Partners and app developers who use the App migration platform and its APIs.

When logging a support request through any channel, provide as much context as possible in your request including:

your appKey, the versions of Jira and JCMA or Confluence and CCMA
specific code examples including your implementation of onStartAppMigration() and related code, if necessary
the transferId and time (and timezone) of any migration
any curl commands and output with verbose logging
any error messages and HTTP responses from Atlassian services
any screenshots (capture the entire browser window with the URL in the screenshot)
any full stack traces from Jira or Confluence
any logs from Jira on packages com.atlassian.jira.migration.app and com.atlassian.migration.app or Confluence on package com.atlassian.migration.app

Our Developer Support team will be your first point of contact if you need our help. Use the Developer Service Desk if you've encountered a bug or need help using the App migration platform or our APIs.
- The Developer Advocate team may refer your request to the Atlassian development team, or use the Atlassian public issue tracker at jira.atlassian.com to log a bug or suggestion on your behalf.
For community support, use the Atlassian Developer Community.
- Choose the Cloud Migrations category and a member of our team will respond to your request.
For help with your Marketplace listing, contact Marketplace Support.
- Select a relevant option in the Contact us about and What can we help you with? fields that explains the type of support you need.
- Read our approval guidelines to help you with faster response times.

Make a suggestion on jira.atlassian.com (JAC). We have enabled permissions on JAC that allow you to make suggestions that are related to your app by creating a ticket in the Migration platform Jira project (MIG) in the following way:
1. Open the Migration platform Jira project (MIG).
2. Click Create, and select the Suggestion issue.
3. Add a detailed description of your suggestion, and complete all the required fields before creating the ticket.
4. Select Apps - Migration Assistant in the Components field.
5. Click Create.
You can also use the Atlassian Developer Community to make a suggestion. Atlassian may triage your suggestion and create a MIG ticket for the same.

If you encounter a critical incident, you can file it in the dedicated CDAC branch. Read the guidelines on reporting a new critical incident affecting apps. This process should not be used to raise existing Developer Support (DEVHELP) bugs or issues.