You must only install apps that call the Teamwork Graph API in test organizations. Apps calling the Teamwork Graph API require the read:graph:jiraor read:graph:confluence scope, which provides access to Teamwork Graph data across your entire organization. While apps still respect end-user permissions, this scope may grant access to sensitive information. For safety, only install these apps in organizations with test data. Do not install apps using this API in organizations with production data while this feature is in EAP.

Additionally, this EAP has significant limitations. To review the full list of limitations, see Limitations and considerations.

You must be part of this EAP in order to use the Teamwork Graph API. Express interest in joining through this form.

The `ExternalMessageMentionsJiraWorkItem` relationship represents the link between a Jira Work Item and a message that mentions it within the Teamwork Graph. It allows you to:
* Retrieve messages that mention a specific Jira Work Item
* Find all Jira Work Items mentioned in a specific message
* Track issue references and discussions across communication channels

Relationship type: Canonical

From object types	To object types
External Message - `ati:cloud:graph:message`	Jira Work Item - `ati:cloud:jira:issue`

Cypher

Note

We recommend sending parameterized Cypher queries as below instead of embedding the parameters directly in the query string. This approach will help ensure better performance.

Inverse query

Forward query

GraphQL

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query ExternalMessageMentionsJiraWorkItem_CypherQuery($cypherQuery: String!, $params: CypherRequestParams) {
  cypherQuery(query: $cypherQuery, params: $params) {
    edges {
      node {
        columns {
          value {
            ... on CypherQueryResultNode {
              id
              data {
                __typename
                ... on JiraWorkItem {
                  id
                }
              }
            }
          }
        }
      }
    }
  }
}

Params

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{
  "cypherQuery": "MATCH (item:JiraWorkItem)-[:external_message_mentions_jira_work_item]->(message:ExternalMessage {ari: $id}) RETURN item",
  "params": {
    "id": "$id"
  }
}