Last updated Oct 12, 2026

Atlassian user assigned JSM incident

The Teamwork Graph API is available through Forge's Preview release phase.

Preview features are available to all users and receive the same level of support as generally available features. Schemas, fields, and behavior may still change before general availability (GA), and breaking changes are subject to a minimum 1-month deprecation notice, announced in the Teamwork Graph changelog.

To review the current limitations, see Limitations and considerations.

To share feedback or report an issue, visit the Atlassian developer community.

The AtlassianUserAssignedJsmIncident relationship represents the link between an Atlassian user and a Jira work item representing an incident within the Teamwork Graph. It allows you to:

Retrieve incidents currently assigned to a specific user
Find which user is responsible for resolving a particular incident
Traverse and analyze user-incident relationships

Relationship type: Canonical

From object types	To object types
Atlassian user - `ati:cloud:identity:user`	Jira work item - `ati:cloud:jira:issue`

Cypher

We recommend sending parameterized Cypher queries as below instead of embedding the parameters directly in the query string. This approach will help ensure better performance.

Forward query

Inverse query

GraphQL

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query AtlassianUserAssignedJsmIncident_CypherQuery($cypherQuery: String!, $params: CypherRequestParams) {
  cypherQuery(query: $cypherQuery, params: $params) {
    edges {
      node {
        columns {
          value {
            ... on CypherQueryResultNode {
              id
              data {
                __typename
                ... on JiraWorkItem {
                  id
                }
              }
            }
          }
        }
      }
    }
  }
}

Params

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{
  "cypherQuery": "MATCH (user:AtlassianUser {ari: $id})-[:atlassian_user_assigned_jsm_incident]->(item:JiraWorkItem) RETURN item",
  "params": {
    "id": "$id"
  }
}