Last updated Oct 12, 2026

JSM incident links Jira work item

The Teamwork Graph API is available through Forge's Preview release phase.

Preview features are available to all users and receive the same level of support as generally available features. Schemas, fields, and behavior may still change before general availability (GA), and breaking changes are subject to a minimum 1-month deprecation notice, announced in the Teamwork Graph changelog.

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Represents an issue created in a jsw-project using the create/link issue option present in the Issues column corresponding to an incident in the Incidents view tab in a JSM project.

Relationship type: Canonical

From object types	To object types
Jira work item - `ati:cloud:jira:issue`	Jira work item - `ati:cloud:jira:issue`

Cypher

We recommend sending parameterized Cypher queries as below instead of embedding the parameters directly in the query string. This approach will help ensure better performance.

Forward query

Inverse query

GraphQL

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query JsmIncidentLinksJiraWorkItem_CypherQuery($cypherQuery: String!, $params: CypherRequestParams) {
  cypherQuery(query: $cypherQuery, params: $params) {
    edges {
      node {
        columns {
          value {
            ... on CypherQueryResultNode {
              id
              data {
                __typename
                ... on JiraWorkItem {
                  id
                }
              }
            }
          }
        }
      }
    }
  }
}

Params

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{
  "cypherQuery": "MATCH (item:JiraWorkItem {ari: $id})-[:jsm_incident_links_jira_work_item]->(item_1:JiraWorkItem) RETURN item_1",
  "params": {
    "id": "$id"
  }
}