Last updated Nov 8, 2023

Get help and suggest changes

This page explains how to access support for the app migration platform, and how to suggest changes to the platform.

Get help

For all help requests, please provide as much context as possible, including:

your appKey, the versions of Jira and JCMA or Confluence and CCMA
specific code examples including your implementation of onStartAppMigration() and related code, if necessary
the transferId and time (and timezone) of any migration
any curl commands and output with verbose logging
any error messages and HTTP responses from Atlassian services
any screenshots (capture the entire browser window with the URL in the screenshot)
any full stack traces from Jira or Confluence
any logs from Jira on packages com.atlassian.jira.migration.app and com.atlassian.migration.app or Confluence on package com.atlassian.migration.app

For general support

For platform updates, follow the app migration platform changelog.
For more information about your journey to cloud, see our journey to cloud hub in the Partner Portal. Request access to the Partner Portal.
If you've encountered a bug or need help using the app migration platform or our APIs, submit a support request in Developer and Marketplace Support. We may refer your request to the Atlassian development team, or log a bug or suggestion on your behalf on the Atlassian public issue tracker.

For community support

To get help from the Atlassian community, post your question in the Atlassian Developer Community Cloud Migrations category and a member of our team will respond.

For Marketplace support

If you need help with your Marketplace listing, visit Developer and Marketplace Support and select the App listing category. Fill in the details to explain the type of support you need.

To learn how to get your app approved quicker, check out our app approval guidelines.

Escalate a critical incident

If the incident isn't already being reported on StatusPage or in a public ticket, go to Developer and Marketplace Support and select Incidents.

Learn how to submit a critical incident ticket.

Suggest changes

If you have a suggestion related to your app:

Open the Migration platform Jira project (MIG).
Click Create, and select the Suggestion issue.
Add a detailed description of your suggestion, and complete all the required fields before creating the ticket.
Select Apps - Migration Assistant in the Components field.
Click Create.

You can also make a suggestion in the Atlassian Developer Community. We might triage your suggestion and create a ticket on your behalf.