Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified through multiple communication channels including voice calls, email, SMS, and push messages on mobile devices. If an alert is not acknowledged, Opsgenie automatically escalates it, ensuring the incident gets the needed attention.
Compass currently supports Opsgenie as a tool to:
To integrate Compass with Opsgenie, you must first install the Opsgenie app in Compass. Then, you must create, or use an existing, Opsgenie API key (Make sure the API key has read, create and update, and configuration access permissions enabled.) to connect Compass to the Opsgenie account to finish setup.
When you integrate an app with Compass, other Compass users can view events and metrics data sent from the app to Compass, even if they don't have access to that data in the underlying app. For example, when you integrate Bitbucket with Compass, someone who doesn't have access to a repository can see the events and metrics related to that repository in Compass. The same applies to data sent from this app to Compass.
Learn more about Opsgenie API keys
Integrate Compass with Opsgenie:
With the Opsgenie app Compass you can associate an Opsgenie schedule with a Compass component to show on-call information directly in Compass. You can find all your Opsgenie schedules under the "Who is on-call" menu in Opsgenie.
Your on-call information is displayed and updated from Opsgenie. If for some reason you encounter an error after adding an Opsgenie schedule, make sure you entered the right type of link (e.g. https://yourcompany.app.opsgenie.com/settings/schedule/detail/1e819432-18d0-4963-128c-c1d6a8d015ec).
The on-call information no longer appears in the on-call card.
With the Opsgenie app Compass you can associate an Opsgenie service with a Compass component to see incident events on the activity feed and calculate incident-related metrics. To associate an Opsgenie service with a Compass component and see incident information:
Incidents on the associated Opsgenie service will now be shown on the activity feed and metrics related to those incidents will be updated tracked and updated automatically by Compass.
Incidents from Opsgenie are not sent in realtime. There could be a delay of up to 10 minutes before incident events are ingested by Compass from Opsgenie.
If you don't see metrics updating it could be that you have not had any incidents recently (hooray!). Make sure you also added the correct Opsgenie service link in the "Other links" section of the component.
Supported metrics: Learn more about Compass metrics.
| Metric | Description | How it's calculated |
|---|---|---|
| Incident Count | The number of incidents opened in the last 28 days. | Incident events from associated Opsgenie service. |
| MTTR | MTTR (mean time to resolve) is the average time it takes to fully resolve a failure, as measured from when an incident occurs (making the component dysfunctional) to when the component becomes fully functional again, measured over the last 10 incidents. | Incident events from associated Opsgenie service. |
If you do not see metrics updating it could be that you have not had any incidents recently (hooray!). Make sure you also added the correct Opsgenie service link to the component.
Incident events will no longer show on the activity feed and incident related metrics will be removed from the component.
Disconnecting your Opsgenie account means on-call and incident information will no longer be displayed for your components.
To disconnect a Opsgenie account from Compass:
If you no longer want to use the Opsgenie app from Compass you can uninstall it.
To uninstall the Opsgenie app from Compass:
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