Alert notifications

Notifications are an important entity in the operations space because you as an individual or as a member of a team don't want to miss out on any important events that might lead to severe disruption. Notifying the members of a team that’s equipped to manage operations at the right time - before the incident occurs or immediately after - is business-critical.

Compass can notify designated individuals in a variety of methods according to their own notification settings when a significant event such as alert creation, alert acknowledgment, start/end of an on-call rotation, etc. occurs. You as a member of a team that manages operations can use alert notifications settings in Compass to:

• Specify ways in which you prefer receiving notifications (email, SMS, voice, push)
• Define notification rules so you can receive only the relevant notifications for a specific set of events at desired times
• Set up DND, notification sounds, critical alert options, etc.
• Define rules for forwarding your alert notifications to others on your team and view the rules created for you by others.

Compass offers a variety of default rules that are auto-configured for users of a team that’s equipped to manage operations and are turned on with email as the default contact method for notifications.

The Alert notifications tab

To access your alert notification preferences:

1. Go to Compass settings > Alert notifications tab and define the following:
   • Contact methods
   • Notification rules
   • Mute and quiet hours
   • Notification forwarding rules

To access your alert notification settings on Jira Cloud mobile:

1. Select Profile settings on the navigation menu.
2. Open Notification settings and you’ll find the following:
   • Contact methods
   • Notification forwarding
   • Mute
   • Quiet hours
   • Sounds