This article highlights a new alerting feature that's natively available in Compass which is gradually rolling out to some Compass customers. It may not yet be visible or available on your site.
We're building out the documentation for all Compass operations integrations still. In the meantime, you can reference the documentation for Jira Service Management. The steps to configure operations integrations are largely the same between both products.
Integration in simple terms is the process of establishing a connection between two applications so they can work together, in terms of exchanging data and keeping it up-to-date. Compass offers you the capability of integrating with a variety of IT tools and applications in a flexible and easy way. The integrations could be unidirectional (incoming or outgoing) or bidirectional (both incoming and outgoing). If an integration you’re interested in doesn't exist in our collection, our integrations team will evaluate and see if one can be built.
By integrating with an application that can send emails, you can create Compass alerts and notify relevant people with just a few clicks. With powerful email parsing capabilities, you can create, acknowledge, close, and deduplicate alerts automatically via email. Learn more about integration types and actions.
Compass provides a simple JSON over HTTPS API so that any application can easily integrate with it. Using Compass Web API and the programming libraries, you can implement tools to automate tasks, create and close alerts, attach files, and synchronize comments in your preferred programming language.
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