Export app logs (EAP)

App logs, which can be viewed in the developer console, help in tracking down and troubleshooting issues that app users may be experiencing. Forge app owners and app contributors can view app logs.

You can also use the App logs API to export app logs to observability tools, including Splunk, Datadog, Dynatrace and New Relic. Such tools offer advanced capabilities for analyzing and managing logs.

The App logs API is a REST API that provides logs in OTLP log data model format, which is the format used in the OpenTelemetry framework.

Exporting app logs involves the following steps:

1. Authenticate with the Atlassian Gateway
2. Query the App logs API
3. Set up your infrastructure

Authenticate with the Atlassian Gateway

You must first authenticate with the Atlassian Gateway to consume the API and export app logs to a tool of your choice. For this you need to generate the API tokens to access the App logs API.

To generate the API tokens :

1. Go to https://id.atlassian.com/manage/api-tokens.
2. Select Create API token.
3. Enter a label to describe your API token. For example, export-logs-api-token.
4. Select Create.
5. Select Copy to clipboard and close the dialog.
6. Use this token as a Basic Authorization when making request to the API.

Query the App logs API

You can use the below API Spec and try the App logs API with your Forge app.

API

The API return logs in the OTLP format, which is the format used in the OpenTelemetry framework.

Endpoint URL

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https://api.atlassian.com/v1/app/logs/${appId}?environmentId=${envId}&startDate=${startDate}&endDate=${endDate}&cursor=${cursor}

HTTP method

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GET

Path parameters

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- `appId`: string, Required, Id of the forge App.

To get the app ID:

1. In the developer console, navigate to your Forge app.
2. Go to the Overview page.
3. Find the app ID in the App details section.

Query parameters

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- `environmentId`: string, Required, environment Id of the forge App.
- `startDate`: string (ISO format: yyyy-MM-dd'T'HH:mm:ss.SSS'Z'), Required, Start date and time for the logs in UTC.
- `endDate`: string (ISO format: yyyy-MM-dd'T'HH:mm:ss.SSS'Z'), Required, End date and time for the logs in UTC.
- `cursor` : string, Optional, the marker retrieved from the previous request, to fetch the next set of logs

To get the environment ID:

1. In the developer console, navigate to your Forge app.
2. Go to the Environments page.
3. Find the environment ID in the Environment ID column.

Responses

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- `200 OK`: Successful response. Returns paginated logs.
- `400 Bad Request`: Request failed with status code 400.
- `401 Unauthorized`: Unauthorized.
- `404 Not Found`: Request failed with status code 404.
- `429 Too many requests`: Request has been rate limited.
- `500 Internal Server Error`: Request failed with status code 500.

Sample API request to retrieve app logs

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// Please replace `email`, `appId`, `envId` and `<api_token>` with your actual values.
// This code will fetch data for the last 5 minutes and
// if the response contains a cursor, it will do a subsequent fetch with the new cursor.
// This will continue until no more cursors are returned.

// Define necessary variables
const email = "<email>";
const appId = "<appId>";
const envId = "<envId>";
const api_token = "<api_token>";

// Get current date/time and subtract 5 minutes for startDate
const now = new Date();
const endDate = new Date(now.getTime() - 1 * 60000); // 1 minute ago
const startDate = new Date(now.getTime() - 6 * 60000); // 6 minutes ago
let cursor = null;

// Function to fetch logs
const fetchLogs = async (startDate, endDate, cursor) => {
  try {
    const url = `https://api.atlassian.com/v1/app/logs/${appId}` +
                `?environmentId=${envId}` +
                `&startDate=${startDate.toISOString()}` +
                `&endDate=${endDate.toISOString()}` +
                `${cursor ? `&cursor=${cursor}` : ""}`;

    const response = await fetch(url, {
      method: "GET",
      headers: {
        Authorization: `Basic ${Buffer.from(`${email}:${api_token}`).toString("base64")}`,
        Accept: "application/json",
      },
    });

    console.log(`Response: ${response.status} ${response.statusText}`);

    const data = await response.json();
    
    // export your logs to the external monitoring tool
    console.log(data);


    // if data.cursor exists, fetch next data
    if (data.cursor) {
      await fetchLogs(startDate, endDate, data.cursor);
    }
  } catch (err) {
    console.error(err);
  }
};

// Call fetchLogs function
fetchLogs(startDate, endDate, cursor);

Sample API response for a successful request

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{
    "appLogs": [
        {
            "timeUnixNano": "1707821444939000000",
            "severityNumber": 30,
            "severityText": "INFO",
            "body": {
                "stringValue": "This is simple log message"
            },
            "traceId": "3e1c350520934cbeb20b7d54d56bee2c",
            "spanId": "6c7f6ad7436700c1",
            "attributes": [
                {
                    "key": "appId",
                    "value": {
                        "stringValue": "yibeb59-d217-58d3-a3a7-0a888b3bc5ef"
                    }
                },
                {
                    "key": "environmentId",
                    "value": {
                        "stringValue": "0129990-850f-1a19-a013-12cdefe2fa19"
                    }
                },
                {
                    "key": "invocationId",
                    "value": {
                        "stringValue": "e1f88a1e-1b59-1511-adfb-e080972d5d89"
                    }
                },
                {
                    "key": "installationContext",
                    "value": {
                        "stringValue": "ari:cloud:confluence::site/089a1455-4ea0-122a-b70c-5b17360f047d"
                    }
                },
                {
                    "key": "appVersion",
                    "value": {
                        "stringValue": "1.206.0"
                    }
                },
                {
                    "key": "functionKey",
                    "value": {
                        "stringValue": "updateStatusTitle"
                    }
                },
                {
                    "key": "moduleType",
                    "value": {
                        "stringValue": "core:function"
                    }
                },
                {
                    "key": "arguments",
                    "value": {
                        "stringValue": "[{\"randomData\":0.6341547823420093}]"
                    }
                }
            ]
        }
    ],
    "cursor": "someString"
}

Set up your infrastructure

To use the App logs API and ingest logs into observability tools, we recommend fetching logs in OTLP format from the API, and having the following components in your infrastructure:

• CronJob service
• OTEL Collector

CronJob service

The CronJob service periodically polls the exposed REST endpoint for the required logs. The API returns logs in OTLP format as a response. Logs are then pushed as is to the OTEL Sidecar, which is running alongside this cron service.

When setting up the service, you can use either a serverless framework or server framework.

Serverless framework

If using Amazon Web Services (AWS) infrastructure, you can configure a Lambda to be executed every “x” minutes or so. You can also use a similar configuration for Google Cloud Platform (GCP) , Microsoft Azure infrastructure or any other cloud provider

A sample Lambda configuration should look like the following:

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Resources:
  # IAM Role for Lambda execution
  MyLambdaExecutionRole:
    Type: AWS::IAM::Role
    Properties:
      AssumeRolePolicyDocument:
        Version: '2012-10-17'
        Statement:
        - Effect: Allow
          Principal:
            Service: lambda.amazonaws.com
          Action: sts:AssumeRole
      Path: "/"
      Policies:
      - PolicyName: S3AccessPolicy
        PolicyDocument:
          Version: '2012-10-17'
          Statement:
          - Effect: Allow
            Action:
            - s3:GetObject
            Resource: arn:aws:s3:::my-s3-bucket/*
          - Effect: Allow
            Action:
            - logs:CreateLogGroup
            - logs:CreateLogStream
            - logs:PutLogEvents
            Resource: arn:aws:logs:*:*:*
  
  # Lambda Function
  MyLambdaFunction:
    Type: AWS::Lambda::Function
    Properties:
      FunctionName: MyLambdaFunction
      Runtime: nodejs16.x
      Handler: index.handler
      Role: !GetAtt MyLambdaExecutionRole.Arn
      Code:
        S3Bucket: my-s3-bucket
        S3Key: my-function-package.zip
      Layers:
        - !Ref OTelLambdaLayer
      Timeout: 60 # Timeout set to 1 minute
      Environment:
        Variables:
          OPENTELEMETRY_COLLECTOR_CONFIG_FILE: /var/task/otel-collector-config.yaml

  # Event Rule for Lambda Invocation
  MyLambdaInvocationRule:
    Type: "AWS::Events::Rule"
    Properties:
      Description: Invoke Lambda every 5 minutes
      ScheduleExpression: "rate(5 minutes)"
      State: ENABLED
      Targets:
        - Arn: !GetAtt MyLambdaFunction.Arn
          Id: MyLambdaInvoke

  # Permissions for Lambda Invocation
  PermissionForEventsToInvokeLambda:
    Type: "AWS::Lambda::Permission"
    Properties:
      FunctionName: !GetAtt MyLambdaFunction.Arn
      Action: "lambda:InvokeFunction"
      Principal: events.amazonaws.com
      SourceArn: !GetAtt MyLambdaInvocationRule.Arn

Server framework

If using AWS infrastructure, you can set up a dedicated EC2 resource running a server that polls the REST API every “x” minutes or so. This can be a virtual machine (VM) if running an on-premise data center.

OTEL Collector

Next, run an OTEL Collector/Sidecar using the configuration of three components:

1. Receiver: A receiver, which can be push- or pull-based, is how data gets into the OTEL Collector. An OTLP receiver is used, which can receive export calls via HTTP/JSON. Logs received in the OTLP format are compatible with the accepted format for this receiver to work.
2. Processors: Processors are run on data between being received and exported. While processors are optional, these are some of the recommended ones.
3. Exporters: An exporter, which can be push- or pull-based, is how you send data to one or more backends or destinations. All supported exporters can be found here.

Serverless framework

If using AWS infrastructure, you can leverage the OTEL lambda layer. You can also use a similar configuration for GCP or Microsoft Azure infrastructure.

A sample configuration should look like the following:

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Resources:
  # IAM Role for Lambda execution
  MyLambdaExecutionRole:
    Type: AWS::IAM::Role
    Properties:
      AssumeRolePolicyDocument:
        Version: '2012-10-17'
        Statement:
        - Effect: Allow
          Principal:
            Service: lambda.amazonaws.com
          Action: sts:AssumeRole
      Path: "/"
      Policies:
      - PolicyName: S3AccessPolicy
        PolicyDocument:
          Version: '2012-10-17'
          Statement:
          - Effect: Allow
            Action:
            - s3:GetObject
            Resource: arn:aws:s3:::my-s3-bucket/*
          - Effect: Allow
            Action:
            - logs:CreateLogGroup
            - logs:CreateLogStream
            - logs:PutLogEvents
            Resource: arn:aws:logs:*:*:*
  
  # Lambda Layer
  OTelLambdaLayer:
    Type: AWS::Lambda::LayerVersion
    Properties:
      LayerName: OTelLambdaLayer
      Description: My OTEL Lambda layer
      Content:
        S3Bucket: my-s3-bucket
        S3Key: my-layer-package.zip
      CompatibleRuntimes:
        - nodejs16.x

  # Lambda Function
  MyLambdaFunction:
    Type: AWS::Lambda::Function
    Properties:
      FunctionName: MyLambdaFunction
      Runtime: nodejs16.x
      Handler: index.handler
      Role: !GetAtt MyLambdaExecutionRole.Arn
      Code:
        S3Bucket: my-s3-bucket
        S3Key: my-function-package.zip
      Layers:
        - !Ref OTelLambdaLayer
      Timeout: 60 # Timeout set to 1 minute
      Environment:
        Variables:
          OPENTELEMETRY_COLLECTOR_CONFIG_FILE: /var/task/otel-collector-config.yaml

  # Event Rule for Lambda Invocation
  MyLambdaInvocationRule:
    Type: "AWS::Events::Rule"
    Properties:
      Description: Invoke Lambda every 5 minutes
      ScheduleExpression: "rate(5 minutes)"
      State: ENABLED
      Targets:
        - Arn: !GetAtt MyLambdaFunction.Arn
          Id: MyLambdaInvoke

  # Permissions for Lambda Invocation
  PermissionForEventsToInvokeLambda:
    Type: "AWS::Lambda::Permission"
    Properties:
      FunctionName: !GetAtt MyLambdaFunction.Arn
      Action: "lambda:InvokeFunction"
      Principal: events.amazonaws.com
      SourceArn: !GetAtt MyLambdaInvocationRule.Arn

Server framework

We recommend you run the OTEL Collector as a sidecar docker container on the same VM/EC2 server responsible for cron scheduling.

To set up a server framework:

1. Create a sample otel-collector-config.yaml file in the repository as needed. The config file should look similar to this (we're using Datadog as an example third-party monitoring tool here):

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   receivers:
     otlp:
       protocols:
         http:
       
   exporters:
     datadog:
       api: 
         key: "<API key>"
   
   service:
     pipelines:
       logs:
         receivers: [otlp]
         exporters: [datadog]
   

2. Create a Docker image with the open source OTEL collector docker image available using: docker build . -t otel-sidecar:v1

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   FROM otel/opentelemetry-collector-contrib:latest
   
   # Copy the collector configuration file into the container
   COPY otel-collector-config.yaml /etc/otel-collector-config.yaml
   
   # Start the collector with the specified configuration file
   CMD ["--config=/etc/otel-collector-config.yaml"]
   

3. Run the above Docker image: docker run -p 4318:4318 otel-sidecar:v1

   This will spin up the OTEL sidecar at http://localhost:4318.

4. Make an HTTP POST request with the response of the REST API to the sidecar running at path http://localhost:4318/v1/logs on the same server.

   You need to create a json object here using the below format. Add the array of appLogs in the logRecords field. Refer this example

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   const logs = {
       resourceLogs: [
           {
               "resource": {
                   "attributes": [
                       {
                           "key": "service.name",
                           "value": {
                               "stringValue": "my.service"
                           }
                       }
                   ]
               },
               "scopeLogs": [
                   {
                       "scope": {
                           "name": "my.library",
                           "version": "1.0.0",
                           "attributes": [
                               {
                                   "key": "my.scope.attribute",
                                   "value": {
                                       "stringValue": "some scope attribute"
                                   }
                               }
                           ]
                       },
                       logRecords: "<Place appLogs received from REST API Call>",
                   },
               ],
           },
       ],
   };
   

5. After creating a json object, you can use a HTTP POST call to send logs to your tool of choice.

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   curl --location --request POST 'localhost:4318/v1/logs' \
   --header 'Content-Type: application/json' \
   --data <logs>'
   

App logs should now be visible in your configured monitoring tool.