Part 1: Build a Jira Service Management hello world app

This tutorial walks through creating a Forge app to display content on a Jira Service Management Queue page.

There are three parts to the tutorial:

1. This page: describes creating, changing, and installing a simple hello world app. The focus is on learning the CLI commands needed to work with apps.
2. Call a Jira Service Management API: describes how to make API calls to the Jira REST API.
3. Change the frontend with UI Kit: describes how to use UI Kit components.

We recommend you work through all three parts to get a good understanding of how to develop apps with Forge.

Before you begin

Complete Getting started before working through this tutorial.

Set up a cloud developer site

An Atlassian cloud developer site lets you install and test your app on Confluence and Jira products set up for you. If you don't have one yet, set it up now:

1. Go to http://go.atlassian.com/cloud-dev and create a site using the email address associated with your Atlassian account.
2. Once your site is ready, log in and complete the setup wizard.

You can install your app to multiple Atlassian sites. However, app data won't be shared between separate Atlassian sites, products, or Forge environments.

The limits on the numbers of users you can create are as follows:

• Confluence: 5 users
• Jira Service Management: 1 agent
• Jira Software and Jira Work Management: 5 users

Create your app

Create an app based on the Jira Service Management queue page template.

1. Navigate to the directory where you want to create the app. A new subdirectory with the app’s name will be created there.

2. Create your app by running:

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   forge create
   

3. Enter a name for your app (up to 50 characters). For example, hello-world-app.

4. Select the UI Kit category.

5. Select the Jira Service Management product.

6. Select the jira-service-management-queue-page template.

7. Change to the app subdirectory to see the app files:

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   cd hello-world-app
   

jira-service-management-queue-page template

The app we’ll create will display content on all the queues page of a Jira Service Management project.

The jira-service-management-queue-page template uses Node.js and has the following structure:

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hello-world-app
├── README.md
├── manifest.yml
├── package-lock.json
├── package.json
└── src
    ├── frontend
    │   └── index.jsx
    ├── index.js
    └── resolvers
        └── index.js

Let’s have a look at what these files are:

• manifest.yml: Describes your app. This file contains the name and ID of the app, the app permissions, and the modules the app uses. To learn more about the manifest.yml file, see Forge manifest documentation.
• package.json: The app’s Node.js metadata. See the Node documentation for more information.
• package-lock.json: Records the version of the app’s dependencies.
• README.md: Information about the app. We recommend updating this as you change the behavior of the app.
• src/frontend/index.jsx: Where you write the application with which the user interacts directly.
• src/resolvers/index.js: Where you write backend functions (resolver functions) for your app. To learn more about resolvers, see the Custom UI Resolver documentation.

Change the page title

This app displays content in a Jira Service Management queues section of your project using the jiraServiceManagement:queuePage module. Jira Service Management shows the title of the jiraServiceManagement:queuePage as the page's heading, as well as in the list of apps in left navigation. Let's change the title to include your name.

1. In the app’s top-level directory, open the manifest.yml file.
2. Find the title entry under the jiraServiceManagement:queuePage module.
3. Change the value of title from hello-world-app to Forge app for <your name>. For example, Forge app for Mia.

Your manifest.yml file should look like the following, with your values for the title and app ID:

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modules:
  jiraServiceManagement:queuePage:
    - key: hello-world-app-hello-world-queue-page
      resource: main
      resolver:
        function: resolver
      render: native
      title: hello-world-app
  function:
    - key: resolver
      handler: index.handler
resources:
  - key: main
    path: src/frontend/index.jsx
app:
  id: '<your app id>'

Install your app

To use your app, it must be installed onto an Atlassian site. The forge deploy command builds, compiles, and deploys your code, and reports any compilation errors. The forge install command then installs the deployed app onto an Atlassian site with the required API access.

1. Navigate to the app's top-level directory and deploy your app by running:

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   forge deploy
   

2. Install your app by running:

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   forge install
   

3. Select your Atlassian product using the arrow keys and press the enter key.

4. Enter the URL for your development site. For example, example.atlassian.net. View a list of your active sites at Atlassian administration.

Once the successful installation message appears, your app is installed and ready to use on the specified site. You can always delete your app from the site by running the forge uninstall command.

View your app

With your app installed, it’s time to see the app on your project's queues section.

1. Create a new Jira Service Management Project. Learn more about Jira Service Management Queues.
2. In the left navigation of your project, open queues and select the app from the Apps section. Your app should display like the example below.

3. To view new changes in your app, run forge deploy again, or run forge tunnel. This is explained fully in the next section.

Deploy app changes

Once your app is installed, it will automatically pick up all minor app deployments so you don't need to run the forge install command again. Minor deployments are changes that don't modify app permissions in the manifest.yml file. You can deploy the changes onto your developer site or Bitbucket workspace by using one of two methods:

• Manually, by running the forge deploy command.
• Automatically, by running the forge tunnel command.

Tunneling runs your app code locally on your machine via the Forge CLI and Cloudflare. It allows you to speed up development by avoiding the need to redeploy each code change, and by seeing each invocation as it executes. The Forge tunnel works similarly to hot reloading, so any changes you make to your app code can be viewed on your Atlassian site or Bitbucket workspace without losing the current app state. You don’t need to run any other commands; you only need to refresh the page.

Once you've completed testing your app changes using forge tunnel command, please remember to redeploy your app using the forge deploy command.

You will also need to modify the manifest.yml file to specify a runtime for the app field:

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  app:
    id: <your app id>
    runtime:
      name: nodejs20.x

1. You can start tunneling by running:

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forge tunnel

You should see output similar to:

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Tunnel redirects requests you make to your local machine. This occurs for any Atlassian site where your app is installed in the specific development environment. You will not see requests from other users.
Press Ctrl+C to cancel.


=== Running forge lint...
No issues found.

=== Bundling code...
✔ Functions bundled.
✔ Resources bundled.

Listening for requests...

You can now automatically deploy changes to your codebase and install packages, while tunneling. These changes appear on the Atlassian site or Bitbucket workspace where your app is installed.

2. When you are ready to close the tunnel, press Control + C.

Next step

In the next tutorial, you'll learn how to make API calls to Jira Service Management using Forge. This tutorial uses the forge tunnel, so make sure you are familiar with using this command.