Marketplace vendor benefits

We're excited to announce new and updated program benefits for Marketplace vendors. If you've set up your vendor profile in the Atlassian Marketplace and have an active Marketplace listing (or are on your way to getting one), we want to provide you with the tools you need to manage your add-on business; from developing the features your customers crave to providing legendary customer service that keeps them wanting more!

Free developer instances to build and test your add-on

If you're already a developer or are thinking about developing for Atlassian, we'll give you a free developer instance to make it easier than ever to develop and test on our products. 

What's included in a developer instance?

A developer instance includes Atlassian Cloud licenses for:

  • JIRA Core: 5 users
  • JIRA Software: 5 users 
  • Confluence: 5 users 
  • JIRA Service Desk: 1 agent 

Details about this benefit

Developer instances should only be used for development and testing. If you need this for production purposes please consider using the free support tools benefit.

How to apply

No request forms needed here... get started with your development instance today

Free tools to support your customers

If you're a Marketplace Vendor with at least one paid via Atlassian add-on, we'll give you free Atlassian software to help reduce your costs for customer support.

What's included in a support tools instance?

This package includes Atlassian Cloud licenses for:

  • JIRA Service Desk: 10 agents* (*Note: this is required in order to receive any of the below)
  • JIRA Software: 100 users
  • Confluence: 100 users
  • Status Page: Business Tier

Using JIRA Service Desk as your support ticketing system helps create a consistent experience for your customers and ours.

Details about this benefit

Support Metrics Data Collection

We've developed an add-on to collect and aggregate data from participants of this program benefit which will allow us to understand support trends using key metrics like: support volume, response times, resolution times, bounce rates, and customer satisfaction. This data is anonymized; in fact, we're not collecting any personal information (email addresses, user names, etc.). The data will be stored securely in our internal database and is only used in aggregate to improve add-on discovery and the customer support experience.

With this information we can:

  • assist with spikes in support volumes
  • set better expectations around response/resolution times with customers and the Atlassian Support team
  • improve customer satisfaction ratings on your Marketplace listings
  • and much more...

In order to receive the free licenses benefit, you must install this add-on in your JIRA Service Desk instance. You will be prompted to do so once your request for free licenses has been approved.

How to apply

Fill out this request form on JIRA Service Desk for Marketplace vendors.

FAQ

What if I need a larger tier size?

The Marketplace Vendor Discount which offers: JIRA Service Desk Cloud: 25 agents, JIRA Software Cloud: 500 users, and Confluence Cloud: 500 users is still available, but requests must be approved by Atlassian. We are no longer accepting requests for the Marketplace Vendor Discount for any vendor who does not have at least one paid via Atlassian add-on currently listed in the Marketplace, and approval is contingent upon agreeing to install the add-on described in the support metrics data collection section above. We are not approving any requests beyond 25 agents for JIRA Service Desk, 500 users for JIRA Software Cloud, and/or 500 users for Confluence Cloud.

What if I am also an Atlassian Solution Partner?

If you are an Atlassian Solution Partner, you may be eligible to receive additional benefits which include: Server and Data Center offerings, additional products like Trello, Bitbucket and HipChat, and higher tiers (for server and data center offerings only). Go to the Charlie Portal to apply.

If you already receive free license benefits through the Solution Partner program, you will not be eligible to receive additional benefits through the Marketplace vendor program. 

Are there any options for hosting my add-on source code?

If you want source code hosting along with a simple issue tracker and wiki, we're happy to point you to Bitbucket, which is free for small teams of up to 5 users!

I already have a cloud instance for my add-on projects. Can I convert my billing to this offer?

If your instance meets the other requirements, yes. Just create a new request anyway and we'll figure out the details from there. 

I have multiple paid via Atlassian add-ons. How many instances can I apply for?

We can only offer this benefit for one instance per company. 

I have a question not answered here. What do I do?

See the documentation or visit our help portal here. We'll help!

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