Last updatedSep 11, 2019

Licensing FAQ

Cloud

Why are there cloud license longer than 30 days

Cloud app licenses are lined up with their Parent instance's license. The finish date of the app license has to coincide with the finish date of the Cloud instance. For example:

An Evaluation license is generated on the 07-Feb-2019 and the end date of the Cloud instance's license is set to the 24th of each month. In this situation the evaluation can't end on 24-Feb-2019 as the customer will not have had a whole month to evaluate the app. In this scenario we roll it over to the next month's end date, which in this case is 24-Mar-2019.

Can I extend my free trial

For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

Do you offer academic, community, or open-source licenses

Academic, community and open source licenses are not available for cloud apps.

Is it possible to pause a Cloud evaluation

You can stop your subscription and then subscribe again to regain functionality but only within the same 30 day billing cycle. The evaluation can't spill over into another cycle.

It's not possible to pause an evaluation and then pick it up in the next month, a new evaluation would need to be requested.

Server

How does Server app pricing work

Server products are hosted on your servers. Licenses are perpetual and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

If app pricing changes after your initial purchase there's a 60-day grandfathering period during which you can renew based on the old pricing.

How long can a Server license be extended for

Server app trials can be extended up to 5 times, in other words for up to 6 months. The trial can be extended by generating a new license key from the Atlassian Marketplace, click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product.

How can I buy apps for my legacy Jira Server or Confluence Server license

If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

  • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
  • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

Do you offer academic, community, or open-source licenses for Server apps

For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

For more details about qualifying for special licenses, see here.

How do I determine my server pricing

Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the apps tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for appss. For versions of Jira Server prior to 7.0, the apps tier should match the licensed user tier for Jira. Even if fewer users want to use the apps than your Jira license, the two licenses should match exactly.

Both

I updated my pricing, why has the customer paid the old price

When purchasing or renewing a license for an app we generate a quote for the customer. This quoted price is valid for 30 days but can be extended up to 90, we honour the price set at the time a customer is quoted for a new purchase or renewal, if the price of the app changes after this and the quote is still valid then this is the price the customer will pay.

For example:

As of 21-01-2017 app A costs $100 for 100 users. Customer 1 has a quote generated for app A on the 24-01-2017 for 100 users - so the price is quoted at $100. The vendor then changes the pricing of app A to $200 on the 30-01-2017.

After the first 30 days are up Customer 1 asks if they can extend the quote, another 30 days is added so the expiry date for the quote, this is now set to 24-03-2017. Customer 1 purchases app A at the quoted price and not at the new higher one.