Find our responses and resources to address common security questions.
Security is an important element of app cloud trust. To learn more about meeting your customer's trust needs, visit Customer trust in cloud.
The security requirements for cloud apps are a combination of security best practices and app security defenses that prevent security vulnerabilities from being introduced in apps.
Our goal is to create a high level of trust and security in the Marketplace for our users. We use the requirements as the first step to improve security in Marketplace apps. It isn't our intention to place onerous security burdens on Marketplace Partners or create any surprises. Instead, we want to work with Marketplace Partners and provide the resources necessary to achieve these mutually beneficial security goals.
The list of requirements reflects common security issues affecting Marketplace cloud apps. These are verifiable defenses, which we can validate manually or automatically.
We intend to update security requirements annually in April to make sure our policies reflect the latest vulnerabilities, technology changes, and customer needs. The updated requirements will be effective by the end of October in order to give partners and developers enough time to make changes.
When we detect that an app isn't meeting a security requirement, we create a vulnerability ticket in our vulnerability management system, Atlassian Marketplace Security (AMS). From there, we track your progress in addressing the vulnerability, and provide support when needed.
These requirements currently apply to Connect apps, Forge apps, Forge apps that egress data, and Trello apps (Power-Ups).
The security requirements are mandatory defenses that apps must implement. The security guidelines are non-mandatory recommendations to improve the security of your app.
Yes. All cloud apps must meet the security requirements, including free apps.
You can use open-source tools to check if your app meets the requirements. Please read our additional Information for advice on how to check whether your app is compliant.
If the workaround mitigates the security vulnerability, then you won't be penalized. The Atlassian security team will evaluate this on a case-by-case basis. To learn more about the process, see security bug fix policy.
If you have any questions or feedback about the security requirements, please use the "Give docs feedback" provided above.
The requirements don't impact the listing process. Apps won't be tested before listing, but are subject to continuous review by the Atlassian security team. Any security gaps identified will be addressed by following the security bug fix policy.
No. Once the security requirements are met, the app can be relisted on the Marketplace.
You are responsible for ensuring encryption of data at rest for any data that is not stored in the Atlassian infrastructure.
This includes Forge apps that egress data to external data stores. Data storage is covered in our Forge shared responsibility model. At a minimum, we require you to enable full disk encryption (FDE) (disk level) on your server to ensure at-rest encryption is enabled for End User Data stored outside of the Atlassian product or user’s browser, and they have some level of protection. If the data is stored in managed services like S3, this requirement asks you to enable at least the default encryptions offered by any managed service. The encryption requirement is met for any data stored inside the Atlassian product (e.g. entity/content properties).
Forge has role-based access controls as seen in our Security Practices trust centre. However, we don't provide or enforce role-based access controls for partners building Forge apps.
No. If an app’s authentication type is set to none in the app descriptor, and if all endpoints serve
only static content, then this requirement doesn't apply.
Yes. Apps cannot collect or store credentials belonging to Atlassian user accounts, such as user passwords or user API tokens.
When apps use Atlassian API tokens, it undermines several of the trust and security controls that Atlassian has in place to protect customers and partners. For example, in case of an account compromise, it's extremely difficult for us to identify that the REST API activity is originating from a specific app instead of from a specific customer.
If a product REST API doesn't support app authentication, you can contact us. We'll work with you to add necessary authentication, and won't create a vulnerability ticket in this case.
Attention App Developers:
Effective immediately, we will no longer permit any new apps or new functionality that involve the collection of Atlassian user API tokens. This decision is part of our ongoing commitment to enhancing security and protecting customer trust.
Key Points:
Unsupported cases will be evaluated on a case-by-case basis, and a specific migration plan with due dates will be enforced for each case. We appreciate your cooperation and understanding as we strive to maintain a secure and trustworthy environment for all users. For further assistance or inquiries, please contact our support team.
You will have access to UGC/Personally Identifiable Information (PII), which is controlled and declared through scopes and permissions in the Forge manifest/Connect descriptor. However, you are still responsible for cleaning up anything that is stored outside of the Atlassian systems from these responses.
If you poll us at least every 7 days, you should be able to process deleted accounts within the timeframes required by GDPR (2-4 weeks). For more information, see our user privacy guide for developers.
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