Reliability program participation: Core capability SLOs + tests, and incident management.
Support program participation: Provide a support point of contact, and respond to T1 support
tickets within 1 day (24 hours), 5 working days a week in Marketplace Partner local timezone.
Visibility and distribution: apps are easier for enterprise customers to find as meeting their
Enhanced visibility in the Marketplace.
Recommended by Atlassian and its partners to Cloud Enterprise customers.
Whether customers purchase Standard, Premium, or Enterprise edition, enterprise customers tend to have
the most apps and need them even more in order to customise our base products for their unique needs.
And some of those same requirements that enterprise customers have for Atlassian's products apply to
apps as well, most commonly across security, reliability, and support.
Our vision is that enterprise customers have Marketplace apps suitable for them. That means:
Enterprise customers can get apps with the traits and features that meet their individual needs.
You gain increased status and visibility amongst customers with these greater needs.
Who are Cloud Fortified apps for?
These customers can install Cloud Fortified apps if they choose
Cloud Fortified apps are designed for these customers
All teams exploring Atlassian products
Small teams getting started
Starter tier Server customers exploring cloud capabilities
Org wide standardization on Atlassian products across teams of all sizes
Global teams distributed across multiple locations
Target user tier
Target customers from Server
Server starter customers
Server and Data Center customers with 100+ users
Server and Data Center customers with 1,000+ users
What are we optimizing to solve for?
Small teams to get started easily on our products and see our value prop – whether it's their first Atlassian product or a new Atlassian product they've never used before
Deliver core product features and jobs to be done
Standard product features that work at scale
Advanced product features for more complex use cases and teams
Meet IT admin needs with reliability guarantees, unlimited storage, and support
Provide admin tools to manage and control the chaos
More advanced customization
Enterprises consider the business processes supported by Atlassian products to be mission-critical and require higher reliability and data resiliency to ensure business continuity
Due to increased regulatory risk, there is a bias toward control over the environment - both from change (when to deploy; what to deploy; how to phase out, etc.) and operational perspective (stability over speed; audit logs; encryption; predictable behavior, evidencing; etc.)
Due to the complexity of their environment, there is a bias toward standards and certifications
Any cloud app can participate in the program and become a Cloud Fortified app by satisfying the 3
eligibility criteria (farther down). Program participation applies to the entire app, and does not
result in a separate Marketplace listing. Here is a direct comparison:
Cloud Fortified apps
Recommended by Atlassian and its partners to Cloud Enterprise customers
Enhanced visibility in the Marketplace
To qualify as a Cloud Fortified app, a Marketplace Partner must meet several requirements:
Further requirements may be added, and Atlassian will give at least 6 months notice when this occurs.
SLOs are not considered breached if due to Atlassian failure.
The Cloud Fortified app program is designed to safeguard customer trust and reduce partner costs by
preventing outages from occurring in the first place.
The Cloud Fortified apps program aims to ensure a consistent customer experience with minimal partner
cost by standardizing minimal expectations for support tickets. Marketplace Partners must:
Provide and maintain a primary point of contact for customer support requests raised via Atlassian
support. This point of contact must respond on the Atlassian support ticket.
Commit to responding to customers and Atlassian support within 24 hours for T1 support, 5 days a
week in Marketplace Partner local timezone.
Customers remain free to contact partners directly for support; our goal is to standardize the customer
experience when they start their support journey with Atlassian, and provide a single source of truth
for coordination bbetweenb the partner and Atlassian to resolve customer issues quickly.
First, familiarize yourself with the documentation, including this page, the program overview, and its sub-pages.
Then, review the approval checklist to learn about each area to be addressed for approval. A copy is included below for reference.
To express your intention and interest in submitting a Cloud app for approval, please create a ticket on this Service Desk. Initially, you only need to provide a few basic pieces of information to identify yourself and your app.
Next, start working on the requirements and update your app submission form as you progress. When you're ready for someone to review, simply leave a comment on the submission to let us know and we'll take a look.
During the EAP phase, approved apps will held, ready for the program launch. At program launch, and beyond, the marketplace listing for approved apps are updated to indicate the Cloud Fortified app designation and your app will be included in a list of Cloud Fortified in go-to-market materials for our field teams and channel partners.
From time to time we might get in touch to gather feedback, share updates about any upcoming changes that we're exploring for the program, or any upcoming changes that we plan to make.
Your app has an annual review process where we verify that your app is in good order, and any new requirements are met.
Cloud Fortified apps will be recommended by Atlassian to enterprise customers.
Cloud Fortified apps will be more visibly presented to users on the Atlassian Marketplace and in the
embedded marketplace within Confluence and Jira. Cloud Fortified apps will have:
Filters for Cloud Fortified apps
Explanation of the benefits of choosing Cloud Fortified apps and,
Distinctive labels in search results and app listing pages
This will allow customers to easily find and inspect them for suitability, and they'll stand out among
Cloud Fortified apps will be actively put forward by Atlassian sales teams and included in enablement material used by Solution Partners.